Milacron · 2 hours ago
IT Support Technician
Coperion
Full-time
Hybrid
Entry, Mid LevelCoperion K-Tron is a global leader in providing sophisticated solutions for process equipment. They are seeking an IT Support Technician responsible for providing technical assistance to local users and ensuring the smooth operation of IT infrastructure while resolving various technical issues.
IndustrialMachinery ManufacturingManufacturingMechanical EngineeringPlastics and Rubber ManufacturingProduct Design
Responsibilities
Provide technical support to 180 end-users via phone, email, or in person, utilizing a ticketing system
Troubleshoot and resolve hardware, software, peripherals, mobile devices, and other related IT issues
Setup and configure various hardware: laptops, desktops, printers, mobile devices etc. Assist with the setup and deployment of new hardware and software
Document support activities and maintain accurate records
Collaborate with other IT team members to improve support processes
Ensure compliance with company IT policies (SOX- escalation procedures…) and security standards
Qualification
Required
Proven experience as an IT Support Specialist or similar role
Strong knowledge of computer hardware, operating systems (Windows), and software applications
Familiarity with network configurations and troubleshooting
Good communication skills in German and English; additional languages (French) would be a plus
Excellent problem-solving skills and customer service orientation
Demonstrated ability to quickly adapt and respond effectively to urgent and unforeseen situations
Ability to work under pressure
Ability to work independently and as part of a team
Company
Milacron
Milacron is a global leader in the manufacture, distribution, and service of highly engineered and customized systems within the plastic technology and processing industry.
Founded in 1995
5001-10000 employees
H1B Sponsorship
Milacron has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2019-07-12Acquired
2005-05-01Private Equity
Leadership Team
Bruce Chalmers
Member Board of Directors
Recent News
2024-02-19
Company data provided by crunchbase