Consumer Cellular, Inc. · 22 hours ago
Learning and Development Systems Analyst
Scottsdale, AZ
Full-time
Hybrid
Entry, Mid Level
$68K/yr - $89K/yr
2+ years expConsumer Cellular, Inc. is a wireless provider focused on serving Americans aged 50 and older. The Learning and Development Systems Analyst will support the L&D department by maintaining and optimizing learning experience platforms, gathering requirements, analyzing system performance, and providing end-user support.
MobileRetailService IndustryTelecommunicationsWireless
Responsibilities
Manage the daily operation, performance, and maintenance of L&D learning platforms (e.g., LMS, Knowledge Base, training systems), including monitoring diagnostics and performing audits to ensure reliability and security
Provide support for end users, resolving access, navigation, and content issues while escalating complex cases as appropriate
Manage user provisioning, role assignments, and permissions
Partner with the L&D System Administrator to configure, test, and implement system updates, integrations, new features, and release scheduling
Assist in uploading, testing, and maintaining learning content and knowledge base articles, including quality assurance checks on content, configurations, and automated workflows
Support compliance training assignments, tracking, reporting, and audit readiness
Assist with data management by ensuring accuracy and integrity, generating reports, tracking learning metrics, and analyzing trends to identify areas for improvement
Maintain the system administration playbook, including configuration guides, SOPs, troubleshooting steps, maintenance logs, and escalation paths
Gather requirements from L&D stakeholders and translate learning needs into system functionality
Qualification
Required
Proficiency with Microsoft Excel, reporting tools, and data analysis
Strong analytical and problem-solving skills with high attention to detail
Excellent written and verbal communication skills, with the ability to collaborate across technical and non-technical teams
Ability to manage multiple priorities and deadlines in a fast-paced environment
Service-oriented mindset with experience providing end-user support
Ability to document processes and create standard operating procedures (SOPs)
Preferred
2 years previous experience working with a Learning Management Systems (LMS), knowledge base, and/or e-learning platforms strongly preferred
Basic understanding of eLearning standards and file types (e.g., SCORM, xAPI, AICC) preferred
Basic knowledge of system integrations, APIs, or reporting tools (e.g., Power BI, SQL) is a plus
Understanding of compliance, accessibility, and data security best practices preferred
Project coordination or change management experience is a plus
Familiarity with customer care operations or the telecom industry is a plus
Previous experience in L&D roles such as curriculum designer, instructional designer, or trainer preferred
Benefits
Medical insurance (98% company-paid for full-time employee only coverage)
Dental and Vision insurance (100% company-paid for full-time employee only coverage)
401(k) company match of 100% up to 6% of your pay
Discounted Consumer Cellular wireless phone plan for employees
Paid Time Off (PTO) available following a 30-day waiting period
6 company-paid holidays plus 16 hours of floating holiday accrual per year
Flexible Spending Accounts (FSA) for health care and dependent care expenses
Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
Long-Term Disability insurance (100% company-paid)
Employee Assistance Program (100% company-paid)
Education reimbursement
Employee rewards program
Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
Company
Consumer Cellular, Inc.
Consumer Cellular has more than four million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50-plus.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.12BKey Investors
HPS Investment Partners
2025-05-21Private Equity· $525M
2025-05-21Debt Financing· $3.6B
2020-12-17Private Equity
Leadership Team
John Marick
Co-Founder & CEO
Elizabeth Hunter
Chief Operating Officer
Recent News
2025-11-03
2025-09-13
Company data provided by crunchbase