AKA Hotels+Hotel Residences · 2 days ago
Assistant Front Office Manager
Alexandria, VA
Full-time
Onsite
Entry, Mid Level
2+ years expAKA Hotels+Hotel Residences is seeking an experienced and motivated Assistant Front Office Manager to join the front office team at Hotel AKA Alexandria, a luxury hotel in Old Town Alexandria. The role involves managing guest services, assisting in front office operations, and ensuring high levels of customer satisfaction.
HospitalityHotelTravel Accommodations
Responsibilities
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied
Implement company programs
Prepare forecasts and reports and assist in the development of the room’s budget
Monitor and maintain the front office systems and equipment to ensure their optimum performance
Track guest satisfaction surveys and maximize usage of the guest response tracking system
Utilize labor management tools to schedule and control labor costs
Communicate both verbally and in writing to provide clear direction to staff
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality Ensure compliance of front office, guest service, and PBX standard operating procedures and policies
Ensure all Front Office Quality Standards are complied with and are consistently applied
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
Perform any other job related duties as assigned
Qualification
Required
Minimum of 2 years Front Desk experience, preferably in leadership/supervisory role
High School Diploma or equivalent required, Bachelor's degree preferred
Able to handle cash and credit transactions
Computer literacy and financial management a must
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
General knowledge of local area attractions and transportation
Able to observe and detect signs of emergency situations
Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates
Able to establish and maintain effective working relationships with associates and customers
Able to make sound business decisions and take action quickly based on previous experience and good judgment
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Command of the English language both written and verbal
Preferred
Bachelor's degree preferred
Benefits
Very generous PTO
Health
Dental
Vision
401(k) benefit plans
Company
AKA Hotels+Hotel Residences
Welcome to The World's Most Livable Hotels.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Dougherty
Chief Financial Officer
Elana Friedman
Chief Marketing and Strategy Officer
Recent News
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2024-05-21
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2024-05-03
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