CACI bv · 2 hours ago
End User Support Technician - Mid
Washington, DC
Full-time
Onsite
Mid, Senior Level
$60K/yr - $122K/yr
6+ years expCACI is seeking an End User Resource Specialist (Mid) to join our team in Arlington, VA. The End User Tech provides intermediate level on-site technical support for customer/company network systems, performing installation and maintenance assignments, as well as troubleshooting network equipment problems.
ConsultingEducationTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved
Effectively manages time to respond to service calls in a timely fashion
Completes intermediate installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely
Provide surge support to other teams as needed during times of surge
Performs smaller scale (move, adds, or changes of client's) equipment as needed
Prepares for on-site installations by reviewing site requirements
Obtains software and reviews relevant documentation prior to visiting customer sites
Provides technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies
Stages the installation and upgrades in a lab environment prior to the site visit when necessary
Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date
Executes and maintains IT asset inventory information, completing ad hoc inventories and updating asset lists
Performs implementation of software and hardware solutions; integrating with the customer's network and equipment
Troubleshoot sand resolves technical issues as they occur
Provides basic system administration training to technical users
Qualification
Required
Holds an active TS/SCI Clearance
High School diploma, and minimum six years' relevant experience
Minimum of 2 years supporting a federal contract
Background in WIN 11 support, systems analysis, network or software design/administration, requirements analysis, or systems/applications software development
Proven analytical and problem-solving abilities
Ability to conduct research into PC and software issues and products as required
Ability to obtain a DHS HQ EOD
Ability to escalate issues appropriately and timely to leadership
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase