Technified Solutions Inc · 23 hours ago
MDM Engineering & Operations Manager (Customer Mastering)
United States
Contract
Remote
Senior Level
6+ years expTechnified Solutions Inc is seeking an MDM Engineering & Operations Manager responsible for the design, deployment, and operation of the enterprise Customer Master Data Management capability. This hands-on leadership role involves overseeing a team and ensuring high-quality customer mastering to support various business needs.
Computer Software
Responsibilities
Design and evolve the Customer MDM solution using Profisee, aligned to enterprise data architecture standards
Define entity models, attributes, hierarchies, and relationships for customer mastering
Design match/merge rules, survivorship logic, and golden record strategies
Establish publishing patterns to downstream systems (analytics, CRM, operational platforms)
Ensure alignment with data governance standards, privacy requirements, and security controls
Own Profisee platform configuration, environment management, and release lifecycle
Administer models, rules, workflows, jobs, and integrations within Profisee
Manage platform upgrades, patches, and configuration changes
Partner with infrastructure and cloud teams to ensure availability, performance, and scalability
Lead day-to-day MDM operations including job monitoring, incident resolution, and defect management
Establish SLAs for data latency, data quality, and operational reliability
Oversee onboarding of new source systems and incremental domain enhancements
Manage data corrections, reprocessing, and complex break/fix scenarios
Partner with Data Governance and Stewardship teams to operationalize quality rules and exception handling
Enable stewardship workflows for review, remediation, and approvals
Support root cause analysis for data quality issues impacting customer records
Ensure transparency and traceability of mastering decisions
Oversee development of source and downstream integrations (APIs, pipelines, ETL/ELT)
Ensure performant, reliable data ingestion and publishing
Lead performance tuning of matching, survivorship, and processing logic
Provide technical leadership and mentorship to MDM engineers and analysts
Qualification
Required
6–10 years of experience in Master Data Management, data engineering, or data platform operations
Hands-on experience designing and operating Customer MDM solutions
Direct experience implementing or administering Profisee (or comparable MDM platforms)
Strong understanding of entity modeling, match/merge logic, survivorship, and publishing patterns
Experience managing small technical teams and operational workloads
Preferred
Experience mastering customer data in regulated industries (financial services, healthcare, insurance)
Familiarity with cloud-native data stacks (Azure, Databricks, Snowflake, modern BI tools)
Understanding of privacy concepts (PII, consent, retention, minimization) as they relate to MDM
Experience partnering with Data Governance, Privacy, and Security functions
Exposure to Agile delivery and product-oriented data teams
Company
Technified Solutions Inc
Our service includes a comprehensive consult to help identify gaps and opportunities, a comprehensive report that includes a project plan with timelines and milestones, a cost analysis, and a schedule for IT projects.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase