Northwest Administrators, Inc · 5 hours ago
Customer Support Specialist
Seattle, WA
Full-time
Onsite
New Grad, Entry Level
$20.76/hr - $26.29/hrNorthwest Administrators, Inc. is an industry leader in third-party administration of employee benefits, providing exceptional customer service in their Pension Services department. As a Customer Support Specialist, you will assist customers with questions about their retirement plan benefits and ensure accurate documentation of calls and customer information.
ConsultingFinancial Services
Responsibilities
Schedule and assist participants with the secure electronic signing and witnessing of required documents via zoom
Timely and accurately answer questions from our customers
Thoroughly document calls in the computer system
Verify and update customer information
Mail various forms and information as required by the customer
Qualification
Required
Passion for providing exceptional customer service
Ability to make complex information easier to understand
Organized and able to juggle and prioritize workloads
Strong analytical skills
Strong verbal and written communication skills
Interpersonal skills
Passionate about customer service
Attentive to detail
Excellent problem-solving skills
Proficient with technology
Intermediate level with Excel and Word
Preferred
Fluent in Spanish
Benefits
Medical, Dental, Vision & Rx benefits
Employer provided/fully funded Defined Benefit Pension
Up to 8.6 days of Paid Leave and 10 Holidays
Strong team environment with good work-life balance
Company
Northwest Administrators, Inc
Northwest Administrators is an accounting company providing audit, tax, and financial planning services.
Founded in 1958
501-1000 employees
H1B Sponsorship
Northwest Administrators, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Chris Parker
President and Chief Client Officer
Jennifer Macallister
Senior Human Resources Business Partner
Company data provided by crunchbase