NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 2 hours ago
FIELD SUPPORT TECHNICIAN
United States-Virginia-Virginia Beach
Full-time
Onsite
Mid Level
3+ years expNavy Exchange Service Command (NEXCOM) provides IT services and support to various Navy facilities. The Field Support Technician is responsible for technical and logistical support, maintenance of telecommunications and network equipment, and troubleshooting of IT systems.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Technical and logistical support; user services, and maintenance of telecommunications, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment
Performs capacity planning and analysis for new and currently installed networks
Installs and modifies network hardware and software as required
Installs and modifies desktop computing hardware and software as required
Implements new networks from design through post installation stages including cable plants, installation, and testing
Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region
Performs troubleshooting and repair of down or malfunctioning networks and equipment
Assists in performing ongoing optimization of network and desktop computing systems in the region
Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers and provides support for Distribution Center conveyor equipment
Acts as Code I point of contact in the field for store, hospitality, and distribution center management
Provides oral and written reports to regional lead technician and Field Support Supervisor
Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician
Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software)
Performs other duties as assigned
Qualification
Required
Must possess valid driver's license
Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix associated with the specialty area and level commensurate with the scope of major assigned duties for the position
Participate annually in 20 hours of continuous learning activities to be documented in a current individual development plan signed by both the employee and supervisor
Education: Bachelor Degree from accredited University or CNSSI/NTSSI 4015 – Systems Certifiers / 4016 – Risks Analysts
Training: 14AA - Common Submarine Radio Room (CSRR) Maintenance Technician, 14BH - SSN 774 and SSGN 726 Class Electronic Warfare Support Equipment Maintenance Technician, 14CM - SSN Radio Frequency Equipment Technician, 14HH - SSN 21 and SSN 688 Class Electronic Warfare Support Equipment Maintenance Technician, CYBR1005 Security Essentials, NEC 1316 AN/BYG-1 (V) TI04 Combat Control Maintenance Technician, NEC 1319 SSGN Tactical Tomahawk Weapon System Maintenance Technician, NEC 1346 AN/BYG-1 (V)9 TI-10 Combat Control Maintenance Technician, NEC 1347 AN/BYG-1 (V) TI-12/14 Maintainer, NEC 2710 Global and Command Control System-Maritime 4.X System Administrator, NEC 2765 Global Command and Control System-Maritime Increment 2 System Administrator, NEC 2766 Global Command and Control System-Maritime 4.0.3 System Administrator, NEC 2791 Information Systems Technician (IAT II)
Certification: CompTIA Security+ ce, GIAC Security Essentials Certification (GSEC), Systems Security Certified Practitioner (SSCP)
Operating System/Computing Environment Certificate: Cisco Certified Entry Networking Technician (CCENT) – IP Networking
A Signed Privileged Access Statement
Candidates without the required Certification may be placed into this job, but must obtain the required Certification and OS/CE certificate of training within 6 months of appointment
Qualified candidates must be U.S. Citizens
Three years' experience in IT technical work which demonstrated the ability and aptitudes required to perform technical, or analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems
One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor's degree in business/information system discipline for 3 years of general experience
Two years of progressive experience in technical support experience in one or more of the following areas: O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux, O/S 400 etc), database (Oracle, SQL Server, Dbase, Access, etc.), Point-of-Sale, electronic Messaging, desktop/laptop, printers, Applications (Retail, Financial, Distribution/Logistics and Human Resources), Wide Area Networking (design, implementation, troubleshooting, supporting), RF networking, Local Area Network support
Working at a Help Desk or in a system support position
Utilizing automated tools for tracking, monitoring support activities
Analyzing support activities through use of automated tools to identify trends in problems, resolutions, metrics
IA Certification: One of the following certifications: A+, Network+, Systems Security Certified Practitioner (SSCP) or one of the following higher level certification: Security+, GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA)
Technical Certification: MCDST, MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680
Certification must be valid (not expired) as defined by the policy of the certification issuer
Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
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