Moxie Pest Control · 2 hours ago
IT Manager
Irving, TX, US
Full-time
Hybrid
Mid, Senior Level
$0/yr - $100K/yr
2+ years expMoxie Pest Control is a growing company dedicated to innovation and delivering exceptional IT services. They are seeking a skilled IT Manager to lead their IT team, enhance operational excellence, and shape the future of their IT support and infrastructure.
CommercialCustomer ServiceFacilities Support Services
Responsibilities
Manage and mentor a diverse IT team, including a Help Desk team, Systems Administrators, and Project Management personnel
Conduct regular one-on-one meetings and performance reviews to foster professional growth and accountability
Hire, train, coach, and support team members to build and maintain a high-performing IT team
Oversee and maintain the company’s IT infrastructure, including email systems, networks, and other systems, ensuring reliability and uptime
Serve as a technical leader for the IT team, supporting all levels of the internal user community
Implement and enforce IT policies, processes, and best practices to drive compliance and efficiency
Define and meet service level agreements (SLAs) and KPIs in collaboration with IT leadership, ensuring timely and accurate ticket resolution
Guide the team to improve ticket-handling efficiency and refine overall support processes
Triage, prioritize, and resolve escalated support requests as needed
Create and deliver daily, weekly, and monthly performance reports to monitor progress, identify areas for improvement, and celebrate successes
Partner with management and stakeholders to align IT goals with broader business objectives
Collaborate with team members and subject matter experts on key projects and initiatives
Continuously evaluate and recommend improvements to IT services, enhancing processes and optimizing system performance
Ensure smooth operation of IT systems by addressing issues promptly and proactively mitigating potential risks
Stay abreast of technological advancements, proposing innovative ideas for continuous improvement
Consistently apply best practices across all IT systems and procedures
Be prepared for occasional travel to remote offices to support projects and ensure seamless operations
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Computer Engineering or another closely related field
Proven experience of 2 years in a supervisory or managerial role within an IT helpdesk or technical support environment/call center environment
Proven experience in IT leadership, with strong technical expertise and the ability to manage diverse teams
Exceptional problem-solving and organizational skills, with a focus on strategic alignment and efficiency
Excellent communication skills to work effectively across technical and non-technical teams
A proactive approach to innovation and continuous improvement in IT systems and processes
Preferred
Certifications such as ITIL, CompTIA A+, or HDI Support Center Manager (SCM) are a plus
Experience with Zendesk
Experience with Google Workspace
Experience with PestRoutes/FieldRoutes/SalesRoutes
Experience with JAMF/Maas360 or other MDM
Experience with Zapier
Experience with Click Up
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage and more
401K Plan
Long- and Short-term Disability Coverage (Voluntary)
Paid Time Off
Company
Moxie Pest Control
Moxie Pest Control provides commercial pest control services, mosquitoes control services, and termites control services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Headrick
Chief Operating Officer
Andrew Moffat
VP of Sales - Partner
Recent News
Business Journals
2024-05-28
Company data provided by crunchbase