Renewal by Andersen Metro & Midwest · 4 hours ago
Service Coordinator
Lawrenceville, GA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hrRenewal by Andersen is the custom division of Andersen windows, founded to create a better window and door replacement experience for homeowners. As a Service Coordinator, you will connect with customers regarding their warranty and service requests, manage schedules for service technicians, and resolve customer issues.
Construction
Responsibilities
Answer incoming calls from and make outbound calls to existing customers requesting service on their windows/doors
Collect information and research into service requests, provide updates internally as well as externally, and make detailed notes on customer accounts throughout the service
Address customer concerns and work to resolve any issues they may be experiencing
Order parts, enter data from one software to another, update reports, and other tasks pertaining to service requests
Manage and maintain voicemails, emails, escalated customers, and reviews
Follow up with every customer after each service to assure customer satisfaction
Qualification
Required
Proficiency in Microsoft Office Suite
High attention to detail
Comfortable with a fast-paced, high-volume environment while staying motivated, and organized
High school diploma or greater
Some office experience
Preferred
Salesforce experience
Benefits
Full insurance package, including medical, dental, vision, and life
401(K) with company match
Student tuition reimbursement program
Employee perks program
PTO, paid holidays, and floating holidays!
Company
Renewal by Andersen Metro & Midwest
Be a Difference Maker. Be Renewal. Be You.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Madden
Talent Acquisition Partner
Drake Ashley
Talent Acquisition Partner
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