Trident Consulting · 2 hours ago
Field Support Engineer
Ohio, United States
Contract
Onsite
New Grad, Entry Level
$15/hr - $20/hrTrident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. They are hiring for a Field Support Engineer role, responsible for providing technical assistance, installation, and repair of hardware and software systems directly at customer locations.
AnalyticsArtificial Intelligence (AI)Big DataEnterprise Resource Planning (ERP)Information TechnologyMachine Learning
Hiring Manager
Viknesh Natarajan
Responsibilities
Provide technical assistance installation and repair of hardware software and systems directly at customer locations
Diagnoses and resolving software and hardware incidents including operating systems Windows MAC and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
Installation and configure Windows and MAC Workstations Office and other required business applications
Physically mount servers switches patch panels and other network equipment into server racks often following specific placement guidelines
Conduct regular maintenance to ensure optimal performance of equipment
Test alternative pathways until you resolve an issue
Guiding Walking customers through installing applications and computer peripherals
Customize desktop applications to meet user needs
Communicate effectively with clients to understand their needs explain technical information and provide training on equipment use
Accurately document all service activities including repairs maintenance and customer interactions
Record technical issues and solutions in logs
Help create technical documentation and manuals
Qualification
Required
About experience and proven track record as Field Services Engineer
Strong knowledge of computer hardware software and networking systems including the ability to interpret technical schematics
Knowledge on File vault Encryption Decryption
Mobile device management configure outlook teams Microsoft Authenticator etc
Basic knowledge on Office365 services Active Directory and user login methods
Working knowledge of office automation products and computer peripherals like printers and scanners
OS and Application support ticket handling on INC SR
Preferred
Good to have ticketing tool knowledge SNOW JIRA etc
Company
Trident Consulting
Trident Consulting expertise in big data, AI & analytics, cloud, infrastructure, ERP, Java frameworks and technologies, Engineering and R&D.
Founded in 2005
51-200 employees
H1B Sponsorship
Trident Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (2)
2021 (7)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Shabana Siraj
CEO and Founder
Company data provided by crunchbase