Apex Systems · 23 hours ago
Remote Helpdesk Support Analyst
United States
Contract
Remote
New Grad, Entry Level
$16/hr - $18/hrApex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking multiple Help Desk Technicians to join their team supporting a large Financial Service institution, responsible for assisting team members with technical issues and managing help desk inquiries.
Human ResourcesInformation TechnologyRecruiting
Responsibilities
Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all critical issues
Handling password reset requests and responding to email promptly
Experience troubleshooting corporate VPNs
Experience working with Active Directory
Qualification
Required
High school diploma required
Willingness to learn
Ability to multitask
Knowledge in Windows operating systems, MS Office applications, and Microsoft Outlook/Exchange
Strong interpersonal and communication skills
Positive attitude
Experience troubleshooting corporate VPNs
Experience working with Active Directory
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
On-demand training program
Access to certification prep
Library of technical and leadership courses/books/seminars
Certification discounts and other perks to associations that include CompTIA and IIBA
Dedicated customer service team for our Consultants
Certified Career Coach
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
Founded in 1995
1001-5000 employees
H1B Sponsorship
Apex Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (21)
2023 (35)
2022 (26)
2021 (29)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
Company data provided by crunchbase