Robots & Pencils · 1 day ago
Senior Delivery Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
12+ years expRobots & Pencils is a company focused on driving digital innovation by building scalable software products for clients. They are seeking a Senior Delivery Manager to lead complex enterprise-grade programs involving AI-enabled automation and cloud-native platforms, ensuring alignment with client expectations and operational readiness.
AppsInformation TechnologySoftware
Responsibilities
Lead high-performing, distributed delivery teams across backend, mobile, web, data, and AI disciplines, fostering accountability, collaboration, and delivery excellence
Act as the operational bridge between onshore stakeholders and offshore development teams, ensuring clarity, alignment, and cohesive execution
Partner closely with client-side project managers and technical leads, operating as a trusted extension of the client team
Provide mentorship and delivery leadership across technologies including iOS (Swift), Android (Kotlin), React, Node.js, .NET, Python, and cloud-native services
Encourage cross-disciplinary collaboration and continuous learning across evolving technical stacks
Own end-to-end delivery of complex, multi-phase programs, ensuring scope, budget, timelines, quality, and operational readiness are consistently met
Lead delivery for systems involving: AI-powered automation (e.g., voice AI, workflow automation), Event-driven architectures, Mobile and web portals, Enterprise data integrations (e.g., SAP)
Manage phased releases, production readiness, and transition into operations and maintenance (O&M) models
Define, track, and report delivery KPIs, leveraging data-driven insights to guide decision-making and continuous improvement
Apply proactive risk management, especially in environments with compliance, security, and operational reliability requirements
Serve as the primary delivery contact for clients, building trusted, long-term relationships through transparency, consistency, and strategic insight
Navigate complex stakeholder landscapes, including unionized workforces and operational teams that may be skeptical of automation
Lead executive-level status updates, roadmap discussions, and escalation management
Translate complex technical initiatives—such as AI-driven call automation and cloud modernization—into clear business value
Travel monthly to client sites to support relationship-building, alignment, and strategic planning
Partner with architects and technical leads to align delivery execution with AWS-first, cloud-native architectures
Oversee delivery of systems leveraging: AWS Lambda, API Gateway, DynamoDB (single-table design), Amazon Connect, Voice AI technologies (e.g., Amazon Nova 2 Sonic), WebSocket APIs, AWS Cognito, and event-driven services, React-based web portals and mobile applications (React Native or native iOS)
Ensure seamless integration with enterprise systems such as SAP and third-party services (e.g., Twilio)
Support observability and monitoring strategies using tools such as Langfuse, logging, and metrics frameworks
Balance innovation with reliability, security, and compliance requirements
Continuously evolve agile delivery practices (Scrum, SAFe, Kanban) to support distributed teams and enterprise clients
Identify and remove delivery bottlenecks using tools such as Jira, Confluence, GitHub, and Azure DevOps
Champion automation, CI/CD pipelines, and quality-first engineering practices
Foster a culture of transparency, accountability, and continuous improvement across Pods
Qualification
Required
12+ years in software delivery, technical program management, or engineering leadership
5+ years managing distributed teams across onshore and offshore locations (Eastern Europe experience preferred)
Proven success delivering complex, regulated, multi-platform systems in agile environments
Strong understanding of cloud-native architectures (AWS preferred)
Strong understanding of AI-enabled workflows and automation
Strong understanding of enterprise integrations and data systems
Hands-on familiarity with delivery tooling including Jira, GitHub, Azure DevOps, CI/CD pipelines, and cloud observability tools
Exceptional client-facing communication skills with experience working in high-stakes, compliance-oriented environments
Ability to operate consultatively thinking beyond immediate deliverables to long-term client outcomes
Preferred
PMP, Scrum Master, SAFe, or equivalent certifications are strongly preferred
Company
Robots & Pencils
Robots & Pencils develops digital strategies and products that deliver exponential impact to our clients.
51-200 employees
H1B Sponsorship
Robots & Pencils has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Slack Fund
2022-04-26Series Unknown
Leadership Team
Leonard Pagon
Chairman & CEO
Nathan Carmon
Chief Operating Officer
Recent News
2026-02-03
2026-01-07
Company data provided by crunchbase