Practising Law Institute (PLI) · 6 days ago
Analyst, Salesforce Systems Administration
New York, New York, United States
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $110K/yr
3+ years expPractising Law Institute (PLI) is a nonprofit organization dedicated to educating and informing legal professionals. They are seeking a Salesforce professional to support internal users and enhance Salesforce as a CRM platform, focusing on administration, user support, and process optimization.
Education
Responsibilities
Administer Salesforce across Sales Cloud, Service Cloud, and Experience Cloud
Serve as first-tier support for approximately 250 internal Salesforce users, including triaging requests, troubleshooting issues, and determining next steps
Partner with Business Analysts to translate requirements into technical designs, develop solutions, coordinate with QA during testing, and provide post-go-live support
Build, maintain, and optimize Salesforce automations and configurations using scalable solutions, including Flows, Approval Processes, Custom Settings, and Custom Metadata Types
Use CI/CD tools such as Gearset to manage and deploy Salesforce metadata changes across environments
Ensure data quality and integrity through proactive monitoring of production jobs, identifying issues or interruptions, and collaborating with the team
Stay current with new Salesforce features and releases to fully leverage platform capabilities and optimize solutions
Support the evaluation, implementation, and adoption of integrated applications connected to Salesforce
Identify opportunities for redesign, development, and enhancement of current processes; recommend improvements, and collaborate with the Salesforce team to establish delivery plans
Perform other duties, as assigned
Qualification
Required
Bachelor's degree required
3- 7 years of experience as a Salesforce Administrator on Sales or Service Cloud
Salesforce Administrator certification and other relevant certifications are a plus
Proven ability to design and implement new processes and facilitate user adoption
Strong understanding of the Salesforce platform best practices and functionality, with the ability to build custom apps, objects, formula fields, Flows, and other intermediate-level configurations
Experience with Salesforce data management tools, including Data Loader and Data Import Wizard
Working knowledge of SOQL for data extraction, validation, system analysis, and issue resolution
Ability to analyze complex requirements and assess their impact on Salesforce, including upstream and downstream systems, applications, and processes
Proven experience with large data volumes
Excellent interpersonal, organizational, written, and presentation skills
Demonstrated ability to meet deadlines and manage multiple simultaneous requests
Strong organizational, analytical, and problem-solving skills
A driven, self-motivated professional willing and able to take on additional responsibility
Preferred
Experience working with a subscription and/or membership business model
Benefits
Medical, dental and vision plans for employees and their families
Generous employer contribution to employee retirement savings account
Ample paid time off and holidays, summer Fridays
Flexible hybrid remote/in-person scheduling for most roles
Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
Work-life balance initiatives
One-time $500 Home Office Allowance
Gym/Wellness Allowance of up to $300 each calendar year
Company
Practising Law Institute (PLI)
Practising Law Institute is a nonprofit learning organization dedicated to keeping attorneys and other professionals at the forefront of knowledge and expertise.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Smith
Vice President, Marketing and Communications
Recent News
2026-01-07
Practising Law Institute
2025-10-31
Practising Law Institute
2025-10-24
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