NEOGOV · 10 hours ago
Hourly WIC Customer Service Representative
DeKalb County, GA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrNEOGOV is associated with the Georgia Department of Public Health, focused on enhancing community health. They are seeking an Hourly WIC Customer Service Representative responsible for providing clerical support and assisting clients with WIC services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Reallocates task as necessary
Schedules WIC appointments for clients
Serves clients in the order numbers were taken in a professional manner. Courteously greets all individuals who are requesting services
Receives, screens, and directs telephone calls to the appropriate staff member. Answers telephones courteously, receives and notes caller’s questions, requests and needs and routes call to appropriate staff immediately upon receipt
Answers client’s questions regarding services offered business hours, and the intake process
Checks client’s identification, proof of residence and proof of income
Provides clients with the Give Rights/Obligation and complete the 24-hour diet recall form
Completes Declaration statement and gives voter application if clients request to register to vote
Lists client’s name, age and service on the clinic book
Completes header on the certification form
Conducts income eligibility interviews and completes income portion of WIC Certification/Assessment form and signatures
Receives and distributes incoming correspondence
Furnishes ineligibility notice to clients following established procedures
Updates clients information on the Insight System
Directs clients to maintain clinic flow
Reviews medical records and adds needed forms, labels and immunization information
Lists client’s names on daily activity report
Issues vouchers and schedules next appointment for nutritional education
Instructs clients on use of WIC vouchers and grocery vendor system
Refers clients to other services offered by health center if needed
Copies reports for office and mails original to the proper office
Orders office supplies
Maintains an orderly work area
Qualification
Required
High school diploma or GED
Ability to perform basic office functions and computer related duties
Preferred
Front and back-office experience in a medical setting
Fee collection experience
Cash drawer close out and cash drawer reports experience
Ability to troubleshoot payments
Experience in patient care management systems
BI-LINGUAL Preferred (Spanish)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase