Yochana · 1 day ago
Senior Product Manager- Servicing
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expYochana is seeking a Senior Product Manager- Servicing to own the digital servicing experience across the credit lifecycle marketplace. The role involves modernizing platforms for various customer interactions while ensuring compliance with regulatory obligations and improving customer satisfaction.
Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
Responsibilities
Lead the servicing strategy and roadmap, define multi‑year vision, quarterly OKRs, and delivery plans across customer, dealer, and partner touchpoints
Deliver frictionless digital servicing journeys: payments, autopay, payoff quotes, modifications, hardship applications, and communication preferences
Modernize servicing infrastructure with API‑first microservices, cloud platforms, and event‑driven workflows in partnership with engineering and enterprise architecture
Implement servicing workflows that comply with federal and state regulations, for example Reg Z, Reg B, CFPB guidance, and SCRA, and ensure audit‑ready controls
Partner with Operations, Call Center, Legal, Risk, and Customer Experience to improve servicing quality and reduce operational friction
Build capabilities across web, mobile app, chatbot and IVR, and SMS or email communications, with a consistent omnichannel design system
Deliver analytics and dashboards that track delinquency, cure rates, customer effort and satisfaction measures, and servicing cost, and use experimentation to improve them
Integrate risk mitigation and identity protections, including fraud alerting, IDV, and behavioral insights, to reduce losses and prevent escalations
Collaborate with peer product leads in Marketplace and Origination to ensure smooth handoffs from funding into servicing, with full‑funnel telemetry and SLA alignment
Qualification
Required
Bachelor's degree in business or information technology, preferably M.B.A
10+ years product management experience, with at least 3+ years in loan servicing, payment systems, consumer account management, collections, or recovery platforms
Background in captive finance, auto finance, mortgage servicing, fintech servicing, or neobank operations
Familiarity with digital servicing tools, payment processors, call‑center tech, fraud mitigation, and regulatory compliance workflows
Expertise building customer‑facing financial servicing experiences across mobile and web, with strong attention to accessibility and reliability
Strong data skills, including mapping and improving the servicing funnel, cohort analysis of delinquency and cure dynamics, and KPI instrumentation for dashboards and SLAs
Preferred
Knowledge of payment rails and methods, for example ACH, cards, pay‑by‑bank, wallets, and RTP, including dispute and chargeback handling
Experience with collections strategies and tooling, for example digital dunning, hardship programs, waterfall strategies, and agent assist
Exposure to contact center operations, quality assurance, WFM tooling, and conversational AI for voice and chat
Understanding of eBilling or statements, eSignature and document management for payoff or title interactions
Company
Yochana
Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
201-500 employees
H1B Sponsorship
Yochana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (21)
2024 (11)
2023 (3)
Funding
Current Stage
Growth StageLeadership Team
Anusha Sharath
Global Talent Acquisition Lead / HR-BP
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