Walmart Canada · 1 day ago
Director, Technology Operations - QSR Operations & Fulfillment
Bentonville, AR
Full-time
Onsite
Director/Executive
$110K/yr - $220K/yr
6+ years expWalmart Inc. is a leading retail company, and they are seeking a Director of Operations & Fulfillment to oversee the execution and operational performance for their QSR program. This role is responsible for launching QSR partners reliably, ensuring consistent fulfillment, and driving continuous improvement in speed, cost, and quality as the business scales.
DeliveryRetailShopping
Responsibilities
Own QSR launch execution, coordinating across store operations, delivery, product, and partner teams to ensure smooth, on-time go-lives
Act as the operational quarterback during pilots and expansions, resolving issues quickly and protecting the customer experience
Build and maintain SOPs, playbooks, and training, enabling repeatable, scalable execution across markets and partners
Track and manage fulfillment performance, including SLAs, on-time delivery, cost drivers, and defect rates
Lead root-cause analysis and continuous improvement, partnering with data, product, and ops teams to address performance gaps
Support testing and rollout of new workflows and features, ensuring operational readiness before scale
Qualification
Required
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area
8 years' experience in project management, program management, program operations, or related area
3 years' supervisory experience
Preferred
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
Knowledge of accessibility best practices and supporting an inclusive culture
Benefits
Competitive pay
Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageRecent News
Packaging-Gateway.com
2026-02-04
Canada NewsWire
2025-12-18
Company data provided by crunchbase