KCH Transportation · 4 hours ago
Intermodal Operations Support Intern
Chattanooga, TN
Internship
Onsite
InternKCH Transportation is offering a hands-on internship opportunity in intermodal and drayage operations. The Intermodal Operations Support Intern will work closely with the operations team to coordinate carriers, track shipments, and ensure smooth freight movement while gaining real-world experience in logistics and transportation.
Freight ServiceLogisticsSupply Chain ManagementTransportation
Responsibilities
Monitor, track, and trace shipments while proactively providing updates to customers and internal teams
Confirm pickups and deliveries with carrier partners to ensure smooth execution
Identify potential service issues early and escalate them to the appropriate internal teams (such as Account Managers)
Track driver detention and communicate promptly to help minimize customer charges
Maintain accurate and timely updates within customer shipment portals
Help mitigate accessorial charges (such as rail storage) through proactive communication and operational awareness
Support management of drop equipment pools, ensuring accurate tracking and reporting
Ensure all required documentation (PODs, supporting paperwork, etc.) is properly saved in the TMS
Deliver world-class customer service through professional phone and email communication
Collaborate with the team to support department goals and overall operational excellence
Take on additional tasks as needed to support a high-performing operations team
Qualification
Required
Strong communication and relationship-building skills — phone confidence is a must!!
High attention to detail with a strong sense of ownership and follow-through
Ability to juggle multiple priorities in a fast-paced, deadline-driven environment
Comfortable working with technology, including TMS platforms and customer portals
Proficiency with Microsoft 365 tools (Outlook, Excel, Teams)
A collaborative, team-first mindset with a willingness to learn and grow
Strong interest in logistics, transportation, or supply chain operations
Professional phone and email communication skills
Ability to manage tasks, follow processes, and meet deadlines in a dynamic environment
Preferred
Currently pursuing or recently completed an Associate's or Bachelor's degree in Supply Chain, Logistics, Business, Transportation, or a related field
Previous internship, customer service, operations, or office experience is a plus — but not required
Company
KCH Transportation
KCH Transportation is a Third-party Logistics provider specializing in transportation, supply chain management, and warehousing.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Whitten
Chief Executive Officer
Recent News
BOSS Magazine
2023-12-26
Company data provided by crunchbase