Brigham Young University · 23 hours ago
Endpoint Support Engineer
Provo, UT
Full-time
Onsite
Entry, Mid Level
$88K/yr - $114K/yr
2+ years expBrigham Young University (BYU) is seeking an Endpoint Support Engineer responsible for managing the full life cycle of desktops, laptops, and printers. The role involves overseeing computer support operations, troubleshooting technical issues, and ensuring compliance with security standards to meet the computing needs of students and employees.
Higher Education
Responsibilities
Oversee computer support operations by training, managing staff and projects, and optimizing team performance metrics to ensure high-quality and efficient service
Coordinate with area leadership by communicating technology needs and aligning support strategies with departmental goals
Troubleshoot and resolve computer and printer issues through the entire life cycle from procurement to surplus. This includes both Mac and Windows environments
Test major operating system and applications versions to ensure compatibility with department applications and workflows
Ensure department computer needs are met
Ensure compliance with campus standards related to vulnerability management, patching, end-of-life systems, and other endpoint security requirements
Develop and maintain user access controls and assign appropriate permissions across systems
Qualification
Required
Bachelor's degree or 4 years of a combination of education and IT experience
Bachelor's degree and 2 years of IT experience, or an equivalent combination of relevant education and experience
Expertise in desktop deployment in an enterprise environment
Advanced IT troubleshooting proficiency sufficient to resolve hardware, software, email, printing, and network problems
Ability to handle incident management and escalation including evaluating competing priorities
Ability to provide excellent customer service
Management of technical employees
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend
Preferred
Supervision experience preferred (full-time or part-time)
Benefits
401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
Employee assistance program, available to the employee and all members of their household
Tuition benefits for employees and eligible family members
Access to athletic facilities
Excellent medical/dental benefits
Short/long-term disability benefits
Paid parental and maternity leave
Wellness Program
Free on-campus parking
Free UTA passes for employees, spouses, and qualified dependents
Discounts at the BYU Store and for many events at BYU
Company
Brigham Young University
Brigham Young University is a private research university that seeks to develop students of intellect and character to continue learning.
1001-5000 employees
H1B Sponsorship
Brigham Young University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (17)
2023 (19)
2022 (21)
2021 (17)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Steve Hafen
Administration Vice President and CFO
Casey Baugh
Member, Cougar Club, Entrepreneur Founders Program
Recent News
GlobeNewswire News Room
2022-09-14
2022-08-23
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