Daley And Associates, LLC · 2 hours ago
Entry-level Network Operations Technician
Raleigh, NC
Contract
Hybrid
New Grad, Entry Level
$15/hr - $20/hrDaley & Associates is partnering with a leading provider in the telecommunications and infrastructure services industry to hire an entry-level Network Operations Technician. This role supports the monitoring and maintenance of network systems that are critical to customer operations and field teams.
BankingConsultingFinancial ServicesHuman ResourcesInsurance
Responsibilities
Monitor network systems and respond to alarms and incidents
Open trouble tickets, perform initial troubleshooting, and document activity in a ticketing system
Provide basic break/fix support and escalate issues as needed
Communicate with internal teams, vendors, customers, and third-party partners to support issue resolution
Respond to customer inquiries while supporting service level agreements (SLAs)
Follow established procedures, job aids, and documentation
Open Notice to Airmen (NOTAM) tickets for outages impacting lighted towers
Escalate outages or unresolved issues within defined timeframes
Qualification
Required
Associate degree in a technical field or equivalent work experience required
Experience or interest in network monitoring, troubleshooting, or technical support
Strong communication skills and a willingness to learn
Ability to prioritize tasks, stay organized, and work well in a team environment
Preferred
Bachelor's degree preferred
1–3 years of customer service experience preferred but not required
Company
Daley And Associates, LLC
Daley and Associates is a boutique executive search and contract staffing firm specializing in the placement of Accounting, Finance, Information Technology, Legal, Administrative and Life Sciences professionals.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Christyn Thatcher
CFO/COO
Hank Phillips
Principal & COO
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