Visual Image · 4 hours ago
AV & Signage Helpdesk Technician
Englewood, NJ
Full-time
Hybrid
Entry Level
1+ years expVisual Image is a growing company specializing in customer engagement technology, and they are seeking an AV & Signage Helpdesk Technician to manage client support. The role involves diagnosing, repairing, and deploying digital signage and AV systems while acting as the first line of communication for customer service requests.
AdvertisingFashionMarketing
Hiring Manager
Eric Christoffersen
Responsibilities
Acting as the first line of communication for customer support and service requests
Acknowledging receipt and requesting additional information as necessary
Gathering and summarizing information from our internal systems in the event of an outage
Prioritizing, triaging, and assigning tickets to other team members
Solving basic technical issues and answering customer questions when possible
Providing frequent and timely updates to end customers on all open issues
Coordinating service with our field technicians when an issue requires a site visit, including writing scopes of work for field service and working with project managers
Generating weekly ticket reports from our ticketing system and tracking our Service Level Agreements
Qualification
Required
Know how to talk with other people. Non technical, technical, executive you never know who is on the other end of the phone and being the calm person that can solve their problems is #1
1-3 years experience of Helpdesk, L1 Support, Dispatch, Customer Support, Customer Success, etc. Any kind of Digital Signage or Corporate AV Integration is a plus! Tech/IT department, or MSP or any specialized technology service providers – another great plus!
Experience working with a ticketing or other issue tracking system. (Connectwise PSA)
Administration experience where client or vendor interactions were part of day-to-day role
Proficient in MS Suite (Excel, Outlook, Word)
Excellent organizational and emotional skills
Great communication and interpersonal skills
Strong aptitude to constantly advance knowledge to keep on top of a rapidly changing field and have innovative solutions for clients
Self-starter (you like to try and put things together without reading the instruction manual first – but aren't too proud to read the instruction manual if necessary)
Must be able to read AV schematics and remotely help corporate AV installations. Please specify what hardware/software manufacturers you can administer. Not hardware you have used but understand and could be the primary support person for
Must have prior CMS experience of any platform. Please specify which one
Include at least 3 AV or Signage projects you have been involved with and what was your role & responsibility?
Company
Visual Image
For more than 18 years, Visual Image has been a trusted technology partner for leading global brands and corporations across the following verticals; Retail, Automotive, Beauty, Hospitality, Financial Services, Healthcare and Commercial Real Estate.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dave Berlin
Chief Executive Officer
Dave Butler
CTO
Company data provided by crunchbase