Tata Consultancy Services · 17 hours ago
Google CES Expert/Architect
Bethpage, NY
Full-time
Onsite
Mid Level
$120K/yr - $150K/yrTata Consultancy Services is seeking a Google CES Expert/Architect to design and implement virtual agents using Google CCAI. The role involves developing NLU models, integrating CCAI with various platforms, and ensuring optimized voice traffic flow in enterprise contact center environments.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Design and build virtual agents using Dialogflow CX/ES for voice and digital channels
Define NLU models, intents, entities, and conversation flows
Develop webhook services using Google Cloud Functions or external services
Integrate CCAI with platforms like Cisco UCCE/PCCE
Use Google CCAI Platform or connectors to enable call handoff and escalation
Configure, deploy, and maintain SBCs in enterprise contact center environments
Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies
Ensure secure and optimized voice traffic flow between CCAI platforms
Collaborate on SBC dial plan design, translation rules, and SIP signaling analysis
Perform E2E call flow validation across CCAI, SBC, and contact center platforms
Use tools like Wireshark, SBC logs, and Dialogflow test suites
Leverage CCAI Insights for tuning bot performance and reporting
Qualification
Required
Google CCAI
CCaaS
UJET
Google DialogFlow
Google Cloud Platform
Design and build virtual agents using Dialogflow CX/ES for voice and digital channels
Define NLU models, intents, entities, and conversation flows
Develop webhook services using Google Cloud Functions or external services
Integrate CCAI with platforms like Cisco UCCE/PCCE
Use Google CCAI Platform or connectors to enable call handoff and escalation
Configure, deploy, and maintain SBCs in enterprise contact center environments
Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies
Ensure secure and optimized voice traffic flow between CCAI platforms
Collaborate on SBC dial plan design, translation rules, and SIP signaling analysis
Perform E2E call flow validation across CCAI, SBC, and contact center platforms
Use tools like Wireshark, SBC logs, and Dialogflow test suites
Leverage CCAI Insights for tuning bot performance and reporting
Good Communication Skills
Ability to talk to customer and convince the solution
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
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