Retail Support & Operations Analyst jobs in United States
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Market Technologies Inc · 1 day ago

Retail Support & Operations Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Market Technologies, Inc. is a leader in improving retail execution, partnering with major retailers and CPG brands to optimize operations. The Retail Support & Operations Analyst role involves supporting internal operations through data analysis and providing Help Desk support for external users, ensuring accurate and reliable data for reporting.

Consumer GoodsManufacturing
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Comp. & Benefits
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H1B Sponsor Likelynote
Hiring Manager
Brock Yenglin
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Responsibilities

Review and analyze store imagery
Validate automated outputs
Apply consistent tagging and notes to ensure accurate, reliable data for reporting and downstream deliverables
Provide Help Desk support for external users by monitoring the support queue
Resolve common access and workflow issues
Document solutions and escalate bugs or data problems to internal teams with clear context and reproduction details

Qualification

Data entry/quality reviewTechnical troubleshootingProficiency with Google WorkspaceCRMsRetail environment familiarityTask prioritizationClear written communicationAttention to detail

Required

High school diploma or equivalent (associate/bachelor's a plus)
1+ year experience in operations, data entry/quality review, retail support, customer support, or a similar role
Strong attention to detail and consistency when following tagging/QA standards
Comfortable working in ticketing/queue-based workflows and meeting response/throughput expectations
Clear written communication skills (can summarize issues, steps taken, and outcomes)
Basic technical troubleshooting ability (logins, permissions, browser/app issues, file uploads)
Proficiency with common tools (Google Workspace or Microsoft Office: Sheets/Excel, Docs/Word, email, chat)
Ability to prioritize tasks, switch contexts quickly, and stay organized in a fast-paced environment

Preferred

Experience reviewing images for QA purposes (audit, compliance, annotation, moderation, or similar)
Familiarity with retail environments (planograms, fixtures/shelves, merchandising, signage, inventory concepts)
Experience with CRMs or ticketing systems (e.g., Zendesk, Freshdesk, Jira, ServiceNow) and creating clear escalations
Comfort working with structured data (CSV exports, dashboards, basic reporting) and identifying anomalies
Experience working with AI-assisted tools or validating automated outputs

Company

Market Technologies Inc

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For more than 30 years, we’ve helped retailers and manufacturers simplify how work gets done in the field. Market Technologies, Inc.
dateFounded in 1994
location
Glen Allen, Virginia, USA
people-size11-50 employees
web-link
https://www.mktec.com

H1B Sponsorship

Market Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)

Funding

Current Stage
Early Stage
Company data provided by crunchbase