Sun Atlas Power · 4 hours ago
Technical Support Associate
Sulphur Springs, TX, US
Full-time
Onsite
Entry Level
2+ years expSun Atlas Power is seeking a Technical Support Associate who will provide exceptional customer support by handling incoming phone calls and emails, troubleshooting customers’ equipment issues, and effectively addressing their inquiries. The role requires managing a high volume of customer interactions and guiding them through technical problem resolution with clear communication.
Information Technology & Services
Responsibilities
Manage a high volume of incoming phone calls and emails from customers
Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems
Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems
Demonstrate excellent communication skills to convey technical information to customers effectively
Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system
All other duties assigned
Qualification
Required
Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers
Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely
2+ years of customer service is a plus
Manage a high volume of incoming phone calls and emails from customers
Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems
Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems
Demonstrate excellent communication skills to convey technical information to customers effectively
Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system
Commitment to the empathy of the customer
The ability to critically analyze, research, and verify information through online resources and manuals
Desire to be a team player and eager to learn and master new technical topics
A commitment to a 40-hour work week with a rotating Saturday shift
Company
Sun Atlas Power
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase