CrowdStrike · 1 day ago
Customer Value Architect – Public Sector (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$135K/yr - $205K/yr
8+ years expCrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches with their advanced AI-native platform. The Customer Value Architect serves as a key partner to sales and customers, driving onboarding and adoption while ensuring customers maximize their security investment.
Artificial Intelligence (AI)Cloud Data ServicesCloud SecurityCyber SecurityNetwork Security
Responsibilities
Leads onboarding execution and definition of customer success plan
Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers
Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realization
Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio
Achieves renewals via demonstrated realized value and Flex consumption progress
Conduct business value analyses to demonstrate ROI and financial impact
Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth
Shares adoption insights and value realization proof-points with allied sales teams to enable cross-sell/upsell
Proactively identify and remediate risks to customer success and value realization
Support renewal cycles to minimize customer attrition
Accountable for additional Falcon Flex consumption within a defined sales territory
Drive strategic Flex adoption and planning across enterprise accounts
Partner with customers to develop and execute adoption roadmaps aligned with their security objectives
Monitor and analyze Flex usage patterns to identify risks and opportunities
Gain and maintain expert-level knowledge of the company’s products and services, with advanced knowledge in the presentation of the Falcon Flex model
Routinely sell-to and interact with executive-level customer decision makers, to include CXO levels
Typically assigned to large Enterprise account segmentation or equivalent at this level
Ability to travel as needed to customer and/or internal meetings/events
Qualification
Required
Holds advanced, wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Deep industry knowledge and understanding of a customer's decision-making process, goals, strategies, and business objectives
Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement
Complete, “big-picture” understanding of the business and technical contexts of key accounts
Driven, self-starter who exudes leadership on account set and compels others to get on board
Fully adept at consultative effectiveness and establishing trust with internal and external customers
Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products
Minimum 8+ years of relevant professional experience
Strong financial acumen with ability to calculate and communicate ROI metrics
Experience with flexible licensing models
Proven track record of managing complex customer relationships
Preferred
BA/BS or equivalent educational background is preferred
Benefits
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
Company
CrowdStrike
CrowdStrike is a cybersecurity technology firm that provides cloud-delivered protection for cloud workloads, identity, and data.
5001-10000 employees
H1B Sponsorship
CrowdStrike has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (62)
2023 (91)
2022 (60)
2021 (49)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
ARK Investment ManagementAccel,General Atlantic,IVPAccel
2022-12-01Post Ipo Equity· $4.6M
2021-01-12Post Ipo Debt· $750M
2019-06-12IPO
Leadership Team
George Kurtz
President / CEO & Founder
Zeki Turedi
Field CTO Europe
Recent News
2026-02-07
2026-02-06
2026-02-06
Company data provided by crunchbase