Cox Automotive Inc. · 3 hours ago
Remote Service Manager (Portland)
United States
Full-time
Remote
Mid, Senior Level
$128K/yr - $145K/yrNovartis is seeking a highly skilled and results-driven Service Manager to oversee and elevate service operations while leading a dynamic team. This role focuses on driving operational excellence, ensuring customer satisfaction, and supporting continuous improvement initiatives in a flexible work environment.
AutomotiveDigital MarketingE-CommerceMarketing
No H1B
Responsibilities
Oversee and manage daily service operations to ensure consistent quality, efficiency, and performance
Lead, mentor, and develop service team members through coaching, performance reviews, and ongoing support
Establish, implement, and maintain service policies, procedures, and best practices
Monitor service performance metrics, analyze data, and prepare detailed reports for leadership
Resolve escalated customer issues professionally and efficiently, ensuring positive outcomes
Coordinate with internal departments to align service goals and operational priorities
Identify opportunities for process improvement and implement strategic solutions
Ensure compliance with company standards, policies, and applicable regulations
Support workforce planning, scheduling, and resource allocation
Qualification
Required
Proven experience as a Service Manager or in a comparable leadership role
Strong leadership, communication, and interpersonal skills
Ability to work independently while managing team accountability and performance
Excellent organizational and time management abilities
Experience managing teams across multiple locations or distributed environments preferred
Proficiency with service management platforms, reporting tools, and performance dashboards
Must be legally authorized to work in the United States (U.S. applicants only)
Preferred
Bachelor's degree in Business, Management, or a related field
Experience leading service teams in fast-paced or growth-oriented environments
Demonstrated ability to drive service improvement initiatives
Strong analytical and decision-making skills
Benefits
401(k) retirement savings plan
Comprehensive health insurance
Dental insurance
Vision insurance
Life insurance
Company
Cox Automotive Inc.
Cox Automotive is the world’s largest automotive services and technology provider.
Founded in 1997
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott LeTourneau
Executive Vice President & Chief Financial Officer
Jonathan Smoke
Executive Vice President and Chief Strategy Officer
Recent News
2026-02-05
2026-02-03
2026-02-02
Company data provided by crunchbase