Navy Federal Credit Union · 15 hours ago
Senior Product Manager (Consumer Lending Experience)
5510 Heritage Oaks Dr, Pensacola, FL, 32526, US
Full-time
Hybrid
Mid, Senior Level
$97K/yr - $142K/yr
3+ years expNavy Federal Credit Union is a leading financial institution dedicated to serving its members. The Senior Product Manager will lead initiatives to enhance the Consumer Lending experience, focusing on member engagement and satisfaction, while collaborating with stakeholders to align product strategies with business objectives.
AssociationFinancial ServicesNon Profit
No H1B
Responsibilities
Responsible for defining and supporting product initiatives that help build desirable, feasible, and sustainable products/services that meet member and internal customer needs with minimal oversight
Develops a deep understanding of the division’s business objectives, risk tolerance, and member needs in order to proactively identify needs, problems, and solutions based on analyses
Support the end-to-end product development life cycle including ideation, product definition, build/prototyping, design, validation, and delivery
Leads, without formal authority, assigned product features (new or existing) from ideation to enhancements to post-delivery maintenance
Ensures the Portfolio, Program, & Team layers are aligned on outcomes that deliver tangible business value and bridges big picture understanding and tactical needs
Content authority of the program backlog, accountable for feature creation, feature acceptance, prioritization, delivery plans, and overall management
Explores the market, conducting market research on product features to understand end-to-end the current and future member needs
Defines, owns, and communicates the product functions, vision, and roadmap while supporting the architectural runway and works to align roadmaps across workstreams
Solves complex project-related problems of significant impact
Focuses on the agile methodology of delivery by scoping iterative releases, collaborating with and influencing stakeholders to meet business goals
Acts as the voice of the internal team member and advocate for the needs of those stakeholders on their behalf
Builds partnerships and alliances, and manage relationships with partners to drive forward the implementation on all fronts to develop innovative products and services
Enables complex decision making for leaders around product features through clear and concise communication
Develops and implements change management strategies and plans for product features
Develops unprompted new ideas, initiatives, and recommendations that drive continuous improvement
Serves as a business subject matter expert regarding product functions and how they relate to other products and services
Keeps abreast of industry and enterprise wide landscape of applications
Assist team by acting as a thought leader, driving competitive intelligence, analyzing customer insights / data, and building team consensus
Provides guidance, act as skills resource and mentor to less experienced team members
Qualification
Required
Collaborative attitude and significant experience in being able to work with technology and business partners to ensure efficient and effective delivery
Expertise in being a quick learner with an analytical and flexible thinking style
Strong multi-tasking and the ability to meet deadlines
Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams at all leadership levels
Exposure to leading, training, guiding, and mentoring others
Advanced comfortability with big, undefined problems and the capability to break down problems to find solutions
Experience working in an agile environment and the software development lifecycle
A significantly strong data sense, combined with analytical skills to help make informed recommendations
Demonstrated skill in having a curiosity for learning how technical process flows work
Bachelor's Degree in Business, Management, Computer Science, Information Systems, or a related field
Extensive product experience, with a proven track record of successfully launching or managing products or platforms
3+ years of experience in product management or related roles
Preferred
Knowledge of the financial services environment and Navy Federal's operations, policies, and procedures
Master's Degree in Business, Management, Computer Science, Information Systems, or a related field, or the equivalent combination of experience, education, and training
Company
Navy Federal Credit Union
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dietrich Kuhlmann
President & CEO
Kara Cardona
Chief Operating Officer
Recent News
2026-02-06
Boston Herald
2026-01-23
The Orlando Sentinel
2026-01-22
Company data provided by crunchbase