Dahl Consulting · 15 hours ago
Technical Support Engineer (28959)
Brooklyn Park, MN
Full-time
Onsite
Senior Level
$33/hr - $45/hr
5+ years expDahl Consulting is partnering with a large enterprise retail organization to support in-store technology and lab environments. The Technical Support Engineer will be responsible for designing, implementing, and maintaining infrastructure components that support critical retail and lab operations.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Design, build, test, and implement infrastructure components based on project and service requirements
Participate in technical design and construction activities to understand system requirements and infrastructure impact
Monitor system capacity, performance, and overall operational health
Identify, troubleshoot, and escalate issues impacting infrastructure and application performance
Install, maintain, and support servers, PCs, and low voltage systems
Perform routine maintenance on existing platforms and infrastructure components
Support disaster recovery planning, documentation, and testing activities
Develop and maintain technical documentation for platforms, services, and infrastructure components
Adhere to change management, incident management, and enterprise IT standards and best practices
Collaborate with team members to promote reuse and consistency in technical build and support processes
Stay current on platform capabilities, infrastructure technologies, and industry best practices
Partner with project managers to resolve requirement gaps identified during design or implementation
Qualification
Required
Five to seven years of overall professional experience in infrastructure, systems, or technical support roles
One to three years of experience working in an agile environment
Experience supporting inventory and technical operations
Strong background in low voltage troubleshooting and maintenance
PC troubleshooting, repair, and support experience
Server installation, configuration, and maintenance experience
Ability to monitor systems and identify performance or capacity issues
Strong communication skills with the ability to document and explain technical concepts
Self starter who can work independently and take initiative
Preferred
Experience with health monitoring and alerting tools
Familiarity with IT Service Management processes
Software engineering or scripting experience
Scrum or Agile certification
In depth knowledge of modern engineering approaches across design, build, testing, and debugging
Benefits
Comprehensive benefits package
Company
Dahl Consulting
Dahl Consulting is a staffing and recruiting company that offers talent management solutions.
51-200 employees
H1B Sponsorship
Dahl Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Valerie Doherty
CEO
Company data provided by crunchbase