M&T Bank · 5 hours ago
Global Security Operations Center Manager (Buffalo, NY)
Buffalo, NY
Full-time
Onsite
Senior Level
$90K/yr - $149K/yr
5+ years expM&T Bank is a leading financial institution seeking a Global Security Operations Center Manager. The role involves overseeing the development and implementation of security crisis policies, managing security personnel, and ensuring alignment with the Bank's strategic security objectives.
Financial Services
Responsibilities
Lead the activities of 24/7 contract security personnel assigned to the Global Security Operations Center. Monitor their performance, adherence to protocols, and compliance with contractual obligations to maximize value and effectiveness
In conjunction with Crisis Management, lead the planning, coordinating, and executing of crisis response efforts for physical security incidents across the Bank’s footprint
Develop and implement strategic goals, policies, procedures, and processes that enhance situational awareness, physical security threat detection, and security crisis response capabilities
Drive continuous improvement initiatives to ensure proactive physical security and intelligence monitoring operations
Serve as senior decision-maker during critical incidents as it relates to initial triage, coordination, timely reporting, and leadership escalation
Lead daily operational briefings for Corporate Security leadership and the Protective Intelligence team
Coordinate after-action reviews for critical security incidents and implement improvements as needed
Assess and implement physical security systems and incident management software solutions to enhance efficiency and effectiveness of operations
Establish Key Performance Indicators (KPIs) and playbooks for GSOC functions. Provide regular reporting to Corporate Security leadership on incident trends, response times, and contract workforce performance
Regularly coordinate and lead internal, tabletop exercises (TTX) for the GSOC and Protective Intelligence staff to ensure operational readiness and effective communication across multiple M&T Bank corporate functions in the event of a critical security incident
Assist Administrative Operations and Business Analytics team in budgetary planning, data and incident reporting for the Corporate Security Department
Provide thought leadership in emergency and security crisis preparedness and response, while continuously developing expertise in GSOC technology solutions and industry best practices
Coordinate activities with contracted security supervisors to ensure staff are trained in Bank-specific procedures, escalation standards, and compliance requirements
Lead liaison efforts among M&T Bank Corporate Security, contracted security management, and Crisis Management and Business Continuity to ensure seamless communication and alignment on security priorities, incident response, and crisis management
Serve as liaison with external law enforcement and industry partners for information sharing and trend analysis
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management
Promote an environment that supports a culture of belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Qualification
Required
Bachelor's degree in Criminal Justice, Security Management, Business Management, or related field
Minimum of 5 years' experience in physical security operations, security crisis management, incident response management, and/or related field
In lieu of a degree a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' experience in physical security operations, security crisis management, incident response management, and/or related field
Minimum of 2 years' supervisory and/or work leadership experience
Demonstrated crisis management experience
Proven analytical skills
Strong verbal and written communication skills
Strong interpersonal skills
Familiarity with physical security technologies, including access control, video surveillance, alarm systems, and visitor management systems
Preferred
Minimum of 10 years' experience in physical security operations, security crisis management, incident response management, and/or related field
Minimum of 5 years' supervisory and/or work leadership experience
Prior experience working in a high-pressure, 24/7 operational environment
Security Operations Center experience
Business continuity experience
Incident management experience
Prior data collection experience
Demonstrated experience in briefing senior level executives
Prior vendor management experience
Financial reporting experience
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
H1B Sponsorship
M&T Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (113)
2023 (84)
2022 (103)
2021 (42)
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
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