Pax8 · 8 hours ago
Manager of Technology Services Delivery
Denver, CO
Full-time
Onsite
Mid, Senior Level
$114K/yr - $163K/yr
3+ years expPax8 is focused on transforming technology service delivery through artificial intelligence-powered operations. As a Technology Services Manager, you will lead a team of engineers to ensure the functionality, security, and availability of technology systems while driving continuous improvement and operational excellence.
Cloud ManagementEnterprise SoftwareInfrastructureMarketplace
Responsibilities
Lead and grow a high‑performing team
Take full people‑management ownership for your team, including hiring, compensation planning, performance reviews, and regular one‑to‑one conversations
Build and nurture a collaborative, high‑trust culture through coaching, mentorship, constructive feedback, and thoughtful conflict resolution
Support the professional growth, well‑being, and engagement of each team member, helping them do their best work and sustain high productivity
Promote artificial intelligence literacy and upskill your team on Pax8 artificial intelligence capabilities so they understand when and how to use artificial intelligence tools responsibly and effectively
Use key performance indicators, customer feedback, and operational metrics to evaluate and continuously improve team performance
Ensure high‑quality deliverables that align with service level objectives and expectations of internal and external customers
Identify risks or resource constraints early and partner with Product and Services leaders to address them
Maintain clear reporting and dashboards for technology performance, ticketing, asset management, and customer satisfaction
Leverage Pax8 artificial intelligence insights to improve data‑driven decision making, identify trends, detect anomalies, and strengthen adherence to service level objectives
Oversee incident and request management processes to deliver reliable, secure, and continuous operations
Partner with Services Operations and Technology Service Delivery leaders to maintain operational excellence across systems that support the business
Participate in planned events, provide in‑office support, and take part in an on‑call rotation for after‑hours, weekend, or holiday support when needed
Collaborate with internal artificial intelligence teams to adopt artificial intelligence–powered diagnostics, monitoring, and triage tools that reduce mean time to resolution and increase system resiliency
Lead regular ceremonies and reviews to surface opportunities for improvement, reduce manual and repetitive work, and address underlying technical issues
Coordinate and support audit‑related improvements, adjusting priorities as business or regulatory needs evolve
Seek and implement automation, efficiency gains, and best practices to lift both team performance and service quality
Champion Pax8 artificial intelligence initiatives by identifying high‑value workflows for automation, piloting new capabilities, and embedding artificial intelligence into operational processes in a responsible way
Partner closely with Product Managers to align roadmaps, technical requirements, and delivery timelines with operational realities
Work with the Technology Services Director and cross‑functional stakeholders to align resources, capacity, and priorities to organizational goals
Partner with Product and artificial intelligence platform stakeholders to share field insights, validate new artificial intelligence features, and ensure that real operational needs are represented in the evolving Pax8 artificial intelligence strategy
Actively engage in Pax8 learning and development programs, peer and manager coaching, and stretch opportunities to grow your leadership and technical skills
Stay informed about advancements in artificial intelligence and machine learning, participate in Pax8 artificial intelligence enablement programs, and build your knowledge of responsible artificial intelligence use and artificial intelligence–augmented service delivery
Qualification
Required
Experience in technology or a related field: 3 or more years
Leadership or management experience: 2 or more years leading technical teams
Education: Bachelor degree in a related field or equivalent practical experience
Proven experience leading technical teams, including responsibility for hiring, performance management, compensation planning, and career development
Skill in coaching, mentoring, and enabling engineers to grow in both technical capability and interpersonal skills
Ability to foster psychological safety and collaboration so people feel safe to raise issues, share ideas, and learn from mistakes
Experience navigating interpersonal dynamics, resolving conflict, and maintaining morale during high‑pressure periods
A strong understanding of technology service delivery, systems administration, infrastructure operations, or cloud and software‑as‑a‑service environments
Hands‑on experience leading incident, problem, and request management processes within frameworks such as the Information Technology Infrastructure Library or similar
Familiarity with security and compliance needs, system availability, monitoring tools, and practices that increase operational resiliency
Ability to assess technical risks, dependencies, and resource constraints to deliver predictable, high‑quality outcomes
Experience using artificial intelligence‑powered tools, automation platforms, or intelligent monitoring systems to improve operational efficiency or service quality
Ability to identify high‑value workflows that are good candidates for automation or artificial intelligence augmentation, including triage, diagnostics, or reporting
Comfort working with operational data, key performance indicators, and telemetry to generate insights, identify trends, and improve service level outcomes
A strong foundational understanding of responsible artificial intelligence use, data quality, and ethical considerations in artificial intelligence‑augmented operations—or a clear willingness and track record of learning new domains quickly
Demonstrated experience leading retrospectives, process reviews, or improvement ceremonies that reduce manual work and address technical issues
Practical knowledge of lean, agile, or development and operations principles in a service delivery context
Experience building or improving workflows, documentation, standard operating procedures, and knowledge repositories
Ability to guide a team through change with minimal disruption to service quality and customer experience
Effective cross‑functional communication skills, with experience partnering with Product Managers, Architects, Security, and Engineering teams
Experience aligning team priorities and capacity with business needs, product roadmaps, and operational constraints
Ability to represent the operational 'voice of the customer,' ensuring system needs and pain points help shape product and platform roadmaps
Confidence in delivering clear, data‑backed updates to leadership and stakeholders
A strong customer‑centric mindset and experience serving internal or external users in a fast‑paced environment
Ability to translate complex technical topics into clear, actionable information for non‑technical audiences
A deep commitment to delivering high‑quality services that increase user satisfaction, system reliability, and overall operational excellence
Preferred
Information Technology Infrastructure Library version 4 Foundation certification is a plus, but not required
Benefits
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups
Company
Pax8
Pax8 is a cloud commerce marketplace company that specializes in cloud-based solutions.
1001-5000 employees
H1B Sponsorship
Pax8 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$395.47MKey Investors
HSBCSoftBank Vision FundCatalyst Investors,Sageview Capital
2023-09-05Debt Financing· $50M
2022-04-11Series Unknown· $185M
2021-01-06Series Unknown· $96M
Leadership Team
Scott Chasin
Chief Executive Officer
Avery Moon
Chief Technology Officer
Recent News
Company data provided by crunchbase