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5.11 · 3 hours ago

Dealer Services Specialist

United States

Full-time

Remote

Entry, Mid Level

$60K/yr - $75K/yr

2+ years exp

5.11 is a purpose-driven lifestyle brand, rooted in performance, durability, and versatility. The Dealer Services Specialist serves as the primary support liaison between 5.11 and Strategic Accounts, ensuring seamless operations and delivering exceptional customer experience while managing order fulfillment, inventory, and compliance.

ApparelWholesale

Responsibilities

Support the execution of strategic account plans in partnership with 5.11 Sales Leadership and Strategic Account teams

Serve as a key point of contact for dealers, supporting ongoing initiatives, product inquiries, and program requirements

Provide timely updates to accounts on product launches, inventory availability, promotions, and key changes

Monitor and manage orders to ensure accuracy, on-time delivery, and alignment with dealer KPIs, including compliance with Vendor Routing Guides

Maintain accurate product data, pricing, SKUs, and imagery across vendor portals and systems

Partner cross-functionally with Sales, Finance, Operations, Planning, Customer Service, Marketing, and Inventory Management to resolve issues efficiently

Deliver a white-glove service experience by maximizing order fulfillment and allocation, proactively communicating timelines and resolving constraints (pricing, discounts, inventory availability, etc.)

Prepare and analyze reporting on sales performance, inventory availability, key metrics, and account trends

Build strong relationships with key strategic partners, aligning on shared goals and performance expectations

Participate in account meetings; occasional travel may be required

Qualification

Customer service experienceSales operations experienceAccount management experienceEDIMicrosoft ExcelRetail replenishment experiencePower BI familiarityDynamics 365 familiarityOrganizational skillsProblem-solving skills

Required

2-5 years of experience in customer service, dealer services, sales operations, or account support

Ability to thrive in a fast-paced, seasonal, SKU-intensive apparel or retail environment

Strong organizational and problem-solving skills, with the ability to turn data into clear, actionable insights

Familiarity with back-end systems such as EDI, CRM tools, Power BI, and Dynamics 365 (or similar ERP systems)

Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook

Preferred

Retail replenishment experience is a plus

Experience supporting account management or strategic accounts is a plus

Benefits

Medical, dental and vision insurance

A 401(k) program with employer match

Employer-paid basic life and AD&D insurance

Hospital Indemnity/Accident insurance

Flexible Spending Account/Health Saving Account

Employee Assistance Program

Paid Time Off/Paid Holidays/Sick Time

Casual Dress Code

Employee Discounts

Company

5.11

Pioneer of purposeful-built technical apparel, footwear and gear.

Founded in 2003

Irvine, California, USA

1001-5000 employees

https://www.511tactical.com

Funding

Current Stage

Late Stage

Total Funding

unknown

2016-08-01Acquired

Leadership Team

Francisco Javier Morales

Chief Executive Officer and Co-Founder

Deb Radcliff

Global Chief Marketing Officer

Recent News

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2025-06-01

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Lugano Founder and CEO Resigns Amid Internal Probe

2025-05-16

Orange County Business Journal

5.11 Inc. Signs Lease for New HQ

2022-02-05

Company data provided by crunchbase