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Cigna Healthcare · 2 days ago

Program Lead Analyst - Accredo - Remote

United States

Full-time

Remote

Mid, Senior Level

$63K/yr - $104K/yr

Cigna Healthcare is a leading health service organization that is seeking a Program Lead Analyst to join their remote team. In this role, you will be responsible for managing a specific program, acting as the main point of contact for internal and external partners, and ensuring smooth operations and effective collaboration.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Point of contact for client interactions and/or HUB

Identify barriers to care through deep analysis of pending cases, missed commitments, unenroll data, TAT data and more

Coordinate with leadership team and operational partners to improve the patient experience

Provide an elevated Program Manager level of service, which includes the below functions

Interact with internal and external partners for the majority of your workday

Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s)

Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations

Understand the nuances of how to position Accredo externally in a professional and discreet manner (what to say/not to say)

Develops strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns

Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders

Research, gather, analyze, and communicate data efficiently. Identify and track trends, perform root-cause analysis, and drive process improvement initiatives

Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays

Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role

Perform work independently, adapt to a dynamic working environment, and be an effective change agent

Qualification

Program ManagementAnalytical SkillsCommunication SkillsProcess ImprovementData AnalysisMultitaskingSelf-starterOrganizational Skills

Required

Highly analytical and detail oriented

Strong, polished communicator (verbal and written)

Ability to manage ambiguity and flex to program needs/changes in a fast paced, evolving environment

Highly motivated, organized, and independent self-starter with a positive, 'can do' attitude

Demonstrates a strong understanding of the Accredo patient journey/life of a script, and can navigate the organization quickly to get answers and/or expertise

Ability to multitask across a variety of assignments with competing deadlines

Process expert with above average proficiency in all systems, including RX Home, CSP, Phat Too, and Ops Insight required