WGSN · 8 hours ago
Client Success Executive
New York, NY
Full-time
Onsite
Entry, Mid Level
$57K/yr - $70K/yr
2+ years expWGSN is a global authority on consumer trend forecasting, and they are seeking a Client Success Executive to join their North America team. The role involves providing administrative and operational support, managing client relationships, and driving retention through exceptional service and engagement with clients.
FashionLifestyleRetail
Responsibilities
Service a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk, identifying growth opportunities, create service account plans and perform educational sessions for retention purposes
Exceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes
Ensure monthly and quarterly KPIs are met in line with the business’s retention rate
Form a partnership with the Strategic Account Managers to anticipate risk, create mitigations and growth strategies for retention and reinforce the business’s value proposition among set of users and accounts
Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met within 24 hours
Be proactive on client needs by staying up-to-date on all WGSN products and services and be a leader within your team on product knowledge
Liaise with our product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams/stakeholders by different means
Proactively engage with subscribers to demonstrate the value of WGSN’s products and services, provide support that maximise our client’s return on investment by way of: educational sessions, outgoing calls, customized outreach based on client needs and conduct weekly/monthly usage monitoring to create risk mitigation strategies to ensure retention goals are met
Responsible for the adoption of WGSN’s tool within NAM client base
Puts forth new ideas for engagement, strategizes on creative ways for outgoing client communication and daily upkeep of internal records and communication via CRM tools
Identify improvements to current processes that improve client services’ ability to provide outstanding client support
Coach peers proactively in the NAM CS department to create skill lift that drive client growth/retention and contribute to overall team success; act as a team leader
Tight time scales as needed
Qualification
Required
At least 2 years of experience in a Client Success role
Confident communicating with C-Suite executives
Must have experience with Salesforce and Google Suite
Applies understanding of how Client Success reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused
Strong attention to detail, excellent presentation and organizational skills required
Exceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA's
Understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable
Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile & professionalism
Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed
Benefits
Paid Time Off – 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave
401(k) Retirement Savings Plan – allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees
Dental and Vision plans with MetLife
Health Care with Anthem & Blue Cross Blue Shield
Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife
Mental Health – WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits
Company
WGSN
WGSN is the global authority on consumer trend forecasting.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
ETF Group
2023-10-30Acquired
2000-05-18Series B· $20M
Leadership Team
Jose Pape
CEO
Kiran Patel
Chief Technology Officer
Recent News
Company data provided by crunchbase