University of Arkansas · 17 hours ago
Technical Support Specialist - Field Operations
Little Rock, AR
Full-time
Onsite
Entry, Mid Level
1+ years expThe University of Arkansas System Division of Agriculture is a state-wide campus that provides leadership and coordination of technology support services. The role involves overseeing hardware, software, networks, and managing end-user support operations while delivering high-quality customer service and training to faculty and staff.
EducationE-LearningHigher Education
No H1B
Responsibilities
Oversees and ensures the reliable operation of hardware, software, networks, and specialized research equipment
Manages end-user support operations
Coordinates repairs and upgrades
Maintains comprehensive technical documentation
Delivers high-quality customer service and training to faculty, staff, and stakeholders
Supervises and mentors technical support staff
Serves as a primary contact for technical issues
Implements technology solutions to meet research and Extension needs
Ensures compliance with institutional and state policies
Researches emerging technologies to recommend improvements
Qualification
Required
Bachelor's degree in computer science, information technology, information systems, or a related field, plus one year of relevant computer support experience
Other job-related education and/or experience may be substituted for all or part of these requirements
Regular travel to experiment stations and remote locations across Arkansas is required
Preferred
Experience supporting research and specialized equipment in academic or agricultural settings
Experience supporting faculty and staff in higher education or research environments
Familiarity with cloud platforms, Active Directory/Azure AD, and endpoint management tools
Experience with network systems, security practices, and cloud/hybrid infrastructure
Proficiency in Microsoft Office and cross-platform troubleshooting (Windows, MacOS, Linux)
Strong customer service and training skills, with the ability to communicate effectively with technical and non-technical audiences
Company
University of Arkansas
The University of Arkansas is a public, co-educational research university, providing undergraduate, graduate, and professional programs.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$61.36MKey Investors
Federal Transit AdministrationArkansas department of human servicesArkansas Division of Higher Education
2025-11-20Grant· $13.17M
2025-05-21Grant· $10M
2025-05-05Grant· $1M
Leadership Team
Tobias Teeter
Associate Vice Chancellor for Economic Development
Recent News
Talk Business & Politics
2026-02-05
Talk Business & Politics
2026-01-19
2026-01-16
Company data provided by crunchbase