Wells Fargo · 1 day ago
Senior Customer Service Representative
Des Moines, IA
Full-time
Hybrid
Mid, Senior Level
4+ years expWells Fargo is seeking a Senior Customer Service Representative within the Equipment Finance department as part of Commercial Banking Operations. The role involves supporting less experienced representatives, performing complex customer support tasks, and providing subject matter expertise to ensure effective customer service.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
Perform complex customer support tasks
Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
Interact with immediate team and communicate with other departments
Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
Perform research to resolve complex customer problems
Recommend areas needing improvement
Interact with internal and external customers
Qualification
Required
4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Financial services experience and/or contact center experience
Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions
Ability to navigate multiple computer systems, applications, and utilize search tools to find information, including assisting customer with program usage
Ability to interact effectively with internal and external partners and clients/customers
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Strong attention to detail and accuracy skills
Ability to quickly learn business operations and processes
Experience delivering results in a fast-paced, deadline driven environment
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi-tasking, and prioritizing skills
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-02-06
2026-02-06
2026-02-06
Company data provided by crunchbase