DDN · 10 hours ago
Senior Designated Support Engineer
United States
Full-time
Remote
Senior Level
7+ years expDDN Storage is a global leader in AI and multi-cloud data management, seeking a Senior Designated Support Engineer to enhance customer support for their advanced technologies. The role involves resolving complex customer issues, working closely with clients, and ensuring satisfaction with DDN's high-performance data storage solutions.
AI InfrastructureArtificial Intelligence (AI)Big DataData StorageEnterprise SoftwarePredictive Analytics
Responsibilities
Ability to work Flexible Weekly shifts, which may include weekends
Focused on DDN’s largest and most critical customers
Expected to work directly with customer administrative staff to solve issues
Must be willing to quickly engage with customers to resolve problems
Resolve Lustre file system issues on large, scalable customer systems and ensure customer satisfaction
Create test plans and procedures for customer upgrades and troubleshooting
Work with engineering for enhancing product quality using customer feedback and use cases
Review product documentation, both for internal and external customer needs
Work with the DDN Education team to provide training where needed
Assist in development/maintenance of internal tools
Demonstrate a thorough technical understanding of clients’ needs
Clearly communicate complex technical topics to the varied knowledge levels of customers
Develop positive and trustworthy relationships with customers
Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished
While this is a remote working position, it does require some travel and occasion customer on-site working
As this is a customer facing role it requires flexibility; and also includes a one-week on-call team rotation
Qualification
Required
Must have 7+ years' experience in a similar technical role
Experience supporting post-sales efforts is essential to success in this position
Proven in-depth technical knowledge and problem analysis skills
Excellent customer interfacing skills
Solutions orientated with an aptitude from analytical thinking and problem solving
Proven skills and a solid team player
Good verbal and written communication skills (English, second language beneficial)
7+ years of experience working with Lustre Parallel Filesystems; administration/implementation/support
Strong knowledge of Linux architecture and fundamentals
Good understanding of the technical fundamentals of the system infrastructure including Storage systems, Linux operating system, networking, parallel file systems
Demonstrable understanding of data storage concepts: RAID/Erasure Coding, block storage, parallel file systems, etc
Understanding of networking concepts: Infiniband, Ethernet, IP, TCP, routing, etc
Ability to work Flexible Weekly shifts, which may include weekends
Focused on DDN's largest and most critical customers
Expected to work directly with customer administrative staff to solve issues
Must be willing to quickly engage with customers to resolve problems
Resolve Lustre file system issues on large, scalable customer systems and ensure customer satisfaction
Create test plans and procedures for customer upgrades and troubleshooting
Work with engineering for enhancing product quality using customer feedback and use cases
Review product documentation, both for internal and external customer needs
Work with the DDN Education team to provide training where needed
Assist in development/maintenance of internal tools
Demonstrate a thorough technical understanding of clients' needs
Clearly communicate complex technical topics to the varied knowledge levels of customers
Develop positive and trustworthy relationships with customers
Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished
While this is a remote working position, it does require some travel and occasion customer on-site working
As this is a customer facing role it requires flexibility; and also includes a one-week on-call team rotation
Preferred
Other parallel filesystems such as SpectrumScale or StorNext
Experience reading, writing and debugging shell and Python or Perl scripts
Networking (InfiniBand and Ethernet Definite Plus)
Experience working with NAS protocols: NFS, CIFS, SMB, S3, FTP, sftp
Experience working with authentication protocols (ActiveDirectory, LDAP)
Extensive experience in debugging and troubleshooting Infiniband and Ethernet networks
Company
DDN
DDN (DataDirect Networks) is the world’s leading AI and data intelligence company, empowering organizations to maximize the value of their data with end-to-end HPC and AI-focused solutions.
1001-5000 employees
H1B Sponsorship
DDN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (4)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$309.9MKey Investors
Blackstone Group
2025-01-09Private Equity· $300M
2002-01-02Series A· $9.9M
Leadership Team
Alex Bouzari
Chairman, Co-Founder and CEO
P
Paul Bloch
President and Founder
Recent News
2026-02-04
2026-02-02
2026-01-15
Company data provided by crunchbase