1915 South | Ashley · 5 hours ago
IT Help Desk Technician
Thomasville, Georgia, United States
Full-time
Onsite
Entry Level
1+ years exp1915 South is a company that owns and operates multiple Ashley stores and distribution centers across the southeast. They are seeking an IT Help Desk Technician to provide first-level technical support for hardware, software, and peripheral issues while ensuring efficient IT operations and following established IT policies.
FurnitureRetailSales
Responsibilities
Provide first-level technical support to employees experiencing issues with computers, software, hardware, and peripherals
Respond to help desk requests in person, by phone, and remotely in a timely and professional manner
Diagnose, troubleshoot, and resolve common technical issues, escalating more complex problems to senior IT staff as needed
Set up, configure, and maintain computers, printers, mobile devices, and other IT equipment
Monitor basic IT systems and alerts to ensure systems are operating properly and efficiently
Document support requests, troubleshooting steps, and resolutions accurately in the help desk system
Follow established IT policies, procedures, and security guidelines when providing support
Qualification
Required
Education: Associate's or Bachelor's Degree in Computer Science, Information Technology, or a related field, preferred
Experience: 1–2 years of experience in an IT help desk or technical support role (internships, coursework, and school lab experience count), required
Benefits
Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance
Paid vacation and sick leave
401(k) retirement plan with company matching contributions
College tuition support through Thomas University
Generous employee discounts on furniture
Long-term career advancement opportunities with a strong promote-from-within culture.
Company
1915 South | Ashley
1915 South is a family-owned and privately held home furnishings retailer operating Ashley stores across the Southeastern United States.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Cornish
DIRECTOR OF VISUAL MERCHSNDISING AND DESIGN
Melanie Stephens
Chief Operations Officer
Company data provided by crunchbase