DRS IT Solutions Inc · 7 hours ago
IT Support Technician
Atlanta, GA
Contract
Onsite
Mid Level
3+ years expDRS IT Solutions Inc is seeking a School Support Field Technician to provide first-line desk-side support at Atlanta Public Schools. The role involves diagnosing and resolving hardware, software, and network issues, while collaborating with school leadership and technology teams to ensure effective technology support.
Business DevelopmentInformation TechnologySoftware
No H1B
U.S. Citizen OnlyHiring Manager
Nisha George
Responsibilities
Maintain exceptional customer service posture at ALL TIMES
Build and maintain strong relationships with school leadership and staff (Principals, Assistant Principals, Main Office staff, School Business Managers, Media Specialists)
Arrive at the school •no less than• 30 minutes before the first bell
Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported
Work with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues
Escalate complex issues to the Lead Field Technician or IT Manager as a first point of contact
Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond
Perform support activities, including but not limited to:
· Maintain and update Chromebook carts for student use
· Maintain, update, and troubleshoot interactive whiteboards, panels, and digital signage devices to ensure that they are functioning
· Proactively check the status of computer labs & media center computers daily
· Ensure standardized test readiness by updating laptop carts and lab equipment
· Troubleshoot and/or replace Kronos hardware
· Maintain and troubleshoot the location Marquee signs
· Troubleshoot and resolve minor wireless and network issues
· Install OS updates and patches on Apple, Chromebooks, and Windows-based PC devices
· Install, configure, and support printing devices
· Maintain accurate asset assignment in Incident IQ
· Maintain clean work areas and workspaces, including MDF/IDF closets
· Coordinate removal of obsolete equipment as required
· Collaborate with the school’s designated Technology Point of Contact (POC) to support the one-to-one student device program
· Meet with onsite vendors as required to support L3 teams
· Assist with deployment of new equipment
· Check monitoring tools for any school outages (wireless AP, switches, Kronos clocks)
Provide support for IT projects and AV events at assigned schools
Document all tickets, troubleshooting steps, and resolutions in Incident IQ for accountability, audits, and knowledge base development
Record and submit checklists or other documentation as required for upward reporting and accountability
Attend mandatory monthly professional development meetings
Retrieve and return parts, devices, and other items as needed from and to the APS IT Warehouse
Perform other duties as assigned
Qualification
Required
Candidate must be a US Citizen
Local to Atlanta, GA
Willing to work on 1099
THIS IS AN ON-SITE POSITION
3+ years of work experience minimum
A+ Certification REQUIRED
Strong customer service skills
Strong oral and written communication skills
Prior experience with desk-side and break/fix support is a MUST
Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST
Proficient in understanding network infrastructure and wireless support
Must pass a fingerprint background check
Must be authorized to work in the United States
Valid driver's license and reliable personal transportation required
Must be punctual, present, and visible throughout the workday
Creative, curious, analytical, enthusiastic, and display strong attention to detail
Ability to work independently and effectively on tight deadlines, as necessary
Excellent command of the English language
Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Positive and productive team player
Desire to learn new skills as technology evolves
Business casual attire (i.e., no sweat pants or jeans with holes; sneakers/basketball shoes allowed)
Neat and clean appearance to include personal hygiene
Minimum of 3 years of continuous hands-on work experience in IT Field Support, including troubleshooting hardware, software, and network issues
Preferred
Familiarity with ticketing systems (Incident IQ)
Experience in an educational environment
Minimum of an Associate degree
Company
DRS IT Solutions Inc
DRS IT Solutions Inc is a Women-Owned boutique recruiting firm, headquartered in Novi, Michigan.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rajee Nair
President & CEO
Company data provided by crunchbase