MedImpact Healthcare Systems, Inc. · 15 hours ago
Supervisor, Client Technical Solutions
San Diego, CA
Full-time
Hybrid
Mid, Senior Level
$109K/yr - $196K/yr
4+ years expMedImpact Healthcare Systems, Inc. is looking for extraordinary people to join their team. The Supervisor, Client Technical Solutions will supervise business analysts, ensuring adherence to best practices while acting as a technical liaison between MedImpact and clients, focusing on service excellence and operational goals.
Health CarePharmaceutical
No H1B
Responsibilities
Provides maintenance of business support, product implementation and support, and other systems related needs
Manages assigned work group(s) to achieve the goals and objectives of the market segment and business unit, including budget, revenue, customer retention, and new sales targets
Shares accountability for achieving segment revenue targets with client team counterparts
Promotes the overall vision and strategies of the enterprise within the team
Responsible for delivering exceptional service to clients within assigned region, including open channels of communication, prompt response to inquiries & requests, flexible process and technical solutions, as well as timely, accurate results that meet customer specifications
Serves as key interdepartmental liaison to assure open communication & collaboration between client teams, client shared services teams, and enterprise support staff
Champions service excellence and builds internal partnerships that optimize service capabilities for our customers
Ensures that staff members are aware of business plan objectives, individual accountabilities and the competencies critical to successful job performance
Manages the client service request (SR) process for the assigned segment
Ensures timely and accurate documentation, specification gathering, design review, prioritization, tracking, reporting, and oversight of client SR’s from initial request to delivery
Champions client requests on behalf of the client team, including turnaround time expectations and resources required. Ensures that clients are aware of SR status throughout the process and that deliverables are on time, within budget, and meet the quality levels expected by internal and external customers
Manages work group(s) to achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables
Provides day-to-day leadership, including developing and administering policies, business processes, quality standards, measurement criteria, and operating budgets
Sets high standards and encourages new ideas for improving organizational performance
Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, design solutions that meet the mutual needs of MedImpact and our customers
Supports new product offerings and strategic marketing efforts
Actively participates as a key member of cross functional workgroups, teams, and committees as assigned
Leads and promotes continuous improvement by developing and documenting business processes, assigning roles and responsibilities, and measuring results
Identifies and leads the improvement opportunities in assigned work groups and business processes
Seeks out and actively participates in business initiatives that contribute to service excellence
Utilizes planning, prioritizing, and organizational skills to effectively manage the assets, tools, and processes necessary to achieve business objectives. Provides recommendations for the acquisition/development or enhancement of equipment and systems necessary to support the business in an efficient and quality manner
Manages and maintains commitment to operational goals in the face of obstacles and collaborates with internal customers
Promptly responds to service failures, resolves issues, and escalates concerns as appropriate
Maintains awareness of information technology trends that may influence the company’s systems and business operations. Serves as client team technology and business systems subject matter expert (SME)
Qualification
Required
Bachelor's degree and a minimum of four (4) years' information technology operations experience in a PBM or healthcare environment; or equivalent combination of education and experience
A minimum of one (1) year of previous experience managing and/or supervising a staff with responsibility for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Supervisory experience may be substituted with two (2) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position
Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data
Business user of multiple software applications/processing systems
Working knowledge of key business application such as SQL coding, Oracle forms, Golden 32, MedOptimize, Visio, knowledgeable of UNIX operating systems
In-depth understanding of the company's operations structure, products, and services preferred
Current knowledge of information technology, systems, and healthcare operations
Good written communication skills with the ability to write detailed specifications and SOW's
Good verbal communication skills to explain proposed design solutions as well as provide technical input/ guidance in a way that fosters understanding among non-technical partners
Solid understanding of the attributes, inter-relationships, and business processes of PBM services
Good decision-making skills, including expert problem analysis and discernment under pressure
Strong planning, organizing, prioritizing, negotiating, team building, and leadership capabilities
Demonstrated ability to positively interact with clients, customers and assigned staff
Demonstrated accountability for achieving service commitments and ability to deliver results under tight time and resource constraints
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Preferred
In-depth understanding of the company's operations structure, products, and services preferred
Current knowledge of information technology, systems, and healthcare operations
Benefits
Medical / Dental / Vision / Wellness Programs
Paid Time Off / Company Paid Holidays
Incentive Compensation
401K with Company match
Life and Disability Insurance
Tuition Reimbursement
Employee Referral Bonus
Company
MedImpact Healthcare Systems, Inc.
MedImpact is the nation’s largest independent health solutions and pharmacy benefit company, serving commercial health plans, government programs, self insured/employer groups, and millions of consumers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.38M2013-09-19Seed· $1.38M
Leadership Team
Frank Bunton
VP, CISO (Chief Information Security Officer)
Larry Biggs
Manager, Information Security
Recent News
Morningstar.com
2026-02-03
Pharmacy Benefit Management Institute®
2025-09-26
2025-09-12
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