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National Investment Center for Seniors Housing & Care (NIC) · 5 hours ago

Technology Solution Manager

Annapolis, MD

Full-time

Onsite

Mid Level

National Investment Center for Seniors Housing & Care (NIC) is responsible for managing NIC’s hardware and software systems and applications. The Technology Solution Manager will oversee IT systems, recommend upgrades, manage e-commerce functions for NIC Academy, and support event technology.

AnalyticsHealth CareNon Profit

Diversity & Inclusion

Responsibilities

Develop, test, and administer organization-wide IT systems and applications including NIC Academy, project management tools, CRM, the NIC intranet, and event mobile apps

Recommend system upgrades or replacements when appropriate

Analyze business requirements by collaborating with stakeholders to propose and implement technology solutions

Oversee systems and data security, including conducting staff security training and managing a phishing test program

Deliver all-staff and individual training sessions on technology platforms; onboard new employees on key systems

Create and maintain IT and security-related documentation, internal policies, and process guides

Serve as technology lead during conferences, ensuring high-speed internet and system access in all key areas

Provide backup support to the outsourced IT vendor, assisting staff with hardware and software needs

Manage e-commerce functions for NIC Academy including building course pages and managing coupon codes

Maintain and update existing online courses as needed

Oversee course management, including rebuilding/re-running courses quarterly

Provide general support for NIC Academy learners and internal teams

Administer user access to courses and manage permissions

Manage surveys related to course feedback, including setup, monitoring, and basic analysis

Lead buildout and ongoing management of the NIC Event Mobile App

Maintain and distribute weekly attendee lists to appropriate stakeholders

Support event logistics by building out and managing Asana projects

Coordinate and place orders for network and power requirements for event venues

Oversee printing and distribution of badges and tent cards for vendors, receptions, meetings, and Boot Camps

Set up attendee tracking and session-level surveys in Cvent, including email communication and monitoring

Analyze post-session and post-conference surveys and present results in charts and PowerPoint formats

Support the planning, setup, and management of webinars, including technical assistance before and during sessions

Assist with Marketing Data Management

Assist with podcast recording and other minor research-related content production

Print and manage name badges and tent cards as needed for internal and external events

Maintain SharePoint user permissions for volunteer engagement activities

Qualification

IT systems managementData security managementEvent technology managementCRM proficiencyProject management toolsTraining deliveryE-commerce managementSurvey analysisPodcast supportSharePoint management

Required

Responsible for managing NIC's hardware and software systems and applications to include evaluation for replacement or upgrade based on NIC's evolving needs