AiPrise · 2 days ago
Product operations associate (English)
United States
Full-time
Remote
Mid Level
$12K/yr - $20K/yr
3+ years expAiPrise is a Y-Combinator backed global compliance platform that helps companies verify identities and businesses through AI-powered fraud detection. The Product Operations Associate will be the front line of communication for customers, providing support, resolving issues, and ensuring a high-quality experience while collaborating with various teams.
Financial ServicesIdentity ManagementMobile AppsTrading Platform
Responsibilities
Provide responsive, empathetic, and technically accurate product support to our global users via email, chat, and occasional video calls
Troubleshoot and guide users through technical issues related to the AiPrise dashboard, SDKs, APIs, and integrations
Act as a liaison between customers and our technical team to escalate bugs or feature requests
Maintain clear and structured documentation for internal processes and customer knowledge bases
Monitor customer queries and maintain SLAs, ensuring timely resolution and customer satisfaction
Contribute to improve processes, documentation, and operational scaling
Collaborate with product and engineering teams to continuously improve the customer experience
Qualification
Required
3+ years of experience
Provide responsive, empathetic, and technically accurate product support to our global users via email, chat, and occasional video calls
Troubleshoot and guide users through technical issues related to the AiPrise dashboard, SDKs, APIs, and integrations
Act as a liaison between customers and our technical team to escalate bugs or feature requests
Maintain clear and structured documentation for internal processes and customer knowledge bases
Monitor customer queries and maintain SLAs, ensuring timely resolution and customer satisfaction
Contribute to improve processes, documentation, and operational scaling
Collaborate with product and engineering teams to continuously improve the customer experience
Tech-savvy and comfortable navigating APIs, SDKs, and developer documentation
Fluent in English (written and spoken)
Based in India or United Kingdom
Strong communicator with a customer-first mindset
Organized and self-motivated with the ability to manage multiple requests simultaneously
Prior experience in technical support, ideally for a B2B SaaS or fintech company
Preferred
Experience with support tools like Zendesk, Intercom, or Freshdesk
Familiarity with compliance or identity verification platforms
Basic troubleshooting skills with tools like Postman, browser dev tools, etc
Company
AiPrise
AiPrise provides a compliance platform to verify businesses and individuals globally.
11-50 employees
H1B Sponsorship
AiPrise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Early StageTotal Funding
$14.5MKey Investors
HeadlineOkta Ventures,Y Combinator
2025-10-08Series A· $12.5M
2022-09-01Seed· $2M
Leadership Team
Chaitanya Sarda
CEO & co-founder
Recent News
International Business Times
2025-11-05
FinTech Global
2025-10-23
2025-10-17
Company data provided by crunchbase