PLACE · 7 hours ago
Remote Customer Service Representative
United States
Full-time
Remote
Entry Level
$16/hr - $16/hr
1+ years expInsight Business Solutions is seeking a highly motivated Customer Service Representative to join their Contact Center team. The role involves answering inbound interactions, responding to inquiries, and maintaining documentation of customer interactions to ensure a high level of service.
Property ManagementPropTechReal EstateSoftware
Responsibilities
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Aim to resolve requests on the first call by being proactive
Appropriately communicate with customers, co-workers, and franchise owners
Respond to Inbound/Outbound Call Inquiries, emails, and chat messages to schedule appointments
Initiate outbound calls to respond to inquiries and to follow-up with previous contacts
Meet quality assurance standards as applicable
Perform administrative functions
Work with confidential customer information and treat it sensitively
Qualification
Required
Customer Service oriented background
Outgoing, positive, and fun personality with the desire to go the extra mile to ensure our customers have a wonderful experience
Mastery of managing a customer's experience
Strong interpersonal skills to communicate and report daily with co-workers, customers, and franchise owners
Ability to work independently to achieve department and company goals in a fast-paced environment with competing priorities
Reliable, strong wifi or internet access
Strong ability to organize, prioritize, and multi-task
Competence with Microsoft Office, particularly Microsoft Outlook, Word, and Excel as well as general knowledge of PC navigation and commands
Proven talent in communicating effectively, both orally and in writing, with all levels of the organizations
Professional phone etiquette
Office administration skills including phones, copiers, fax, personal computer, typewriter, and calculator
Ability to learn quickly on the job and retain information
Flexible, able to adapt to change
Detail oriented and quality focused, well organized
Strong problem solving and decision-making abilities; able to think analytically
Able to work weekend hours on a rotating basis
Shifts may vary for each position offering, depending on business need
High school diploma or equivalent
Preferred
Contact Center/Call Center experience
1+ years Administrative/Office experience
6+ months in Contact Center/Call Center
Fluent Spanish language skills
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Company
PLACE
Place is a real estate technology platform providing technology and services to real estate agents.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
Goldman Sachs Asset Management
2021-11-17Series A· $100M
Leadership Team
Chris Suarez
Co-Founder
C
Claire Dunham
SVP, Operations & Strategy - Blueprint Title
Recent News
HousingWire.com
2026-01-23
2026-01-23
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