Monzo Bank · 8 hours ago
Fincrime Customer Operations Specialist
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $64K/yr
2+ years expMonzo is a leading financial technology company on a mission to make money work for everyone. They are seeking a passionate FinCrime Customer Operations Specialist to investigate transaction monitoring flags for unusual activity, ensuring the safety of customers and compliance with regulations.
BankingFinancial ServicesFinTechWealth Management
Responsibilities
Using our full suite of tools to build a timeline of a financial crime inquiry and deliver fair decisions and outcomes promptly within our established SLAs
Questioning our customers effectively and efficiently without influencing their answers, or making them feel interrogated
Making fair decisions based on your high quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for our customers
Engaging with our partner bank and third party vendors about reports of fraudulent behavior
Providing Subject Matter Expert fraud knowledge and being one of the escalation point people for any questions/requirements
Provide analysis and data to support the improvement of the performance and optimization of our fraud controls through deep knowledge of fraud typologies
Providing continuous support to the Operations Team responding to escalations
Building a close relationship with our partnering teams and ensuring sufficient communication and knowledge sharing on process improvements
Escalating threats and trends to senior management
Qualification
Required
You have a product focused mind and are passionate about stopping Fraud and putting customers first
You have 2+ years experience working in Fraud, AML or operational teams, and experience working with customer resource management systems and tools
You enjoy a fast-paced, high-volume FinTech environment
You've had exposure to working with product managers, engineers, and data teams
You love solving problems, and can explain complex activity clearly to others
You're a self-starter who is well organized and can work under pressure to tight deadlines
You are willing to work under normal Pacific Standard Time hours
Preferred
You have experience using data analysis to write and report on complex fraud trends, program enhancements, or similar activities such as SOP building or template creation
You hold, or are working towards, qualifications or courses in fraud such as ACAMS, CFE, or other fraud certificates
You have experience using Looker or similar SQL experience to create queries or analyze data
Benefits
Great Health, Dental and Vision Insurance
Stock Options
Generous 401k with 4% employer match
32 days of vacation and public holidays per year (and we require that you take all of your days each year as we believe that well rested employees are more effective!)
Maternity / Paternity leave
Company
Monzo Bank
corporate content never felt like Monzo.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.84BKey Investors
CapitalGAbu Dhabi Growth FundY Combinator
2024-10-10Secondary Market
2024-05-08Series I· $187.4M
2024-03-05Series I· $431.95M
Leadership Team
TS Anil
Group CEO
Tom Oldham
Group Chief Financial Officer
Recent News
Retail Banker International
2026-02-05
Computer Weekly
2026-02-04
Crunchbase News
2026-01-22
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