Collins Aerospace · 18 hours ago
Rental Exchange Supervisor - 2nd Shift (Onsite)
Cedar Rapids, IA
Full-time
Onsite
Senior Level
$87K/yr - $165K/yr
5+ years expCollins Aerospace is seeking a highly motivated Rental Exchange Supervisor to lead and coach the off-shift Rental Exchange response team. This hands-on role involves actively supporting order intake, case management, and issue resolution while ensuring service level metrics are met and providing leadership during off-shift hours.
AerospaceIndustrialMilitarySatellite Communication
No H1B
U.S. Citizen Only
Responsibilities
Actively process and support Rental Exchange orders during assigned shift
Lead, coach, and support off-shift team members to meet response time and SLA targets
Serve as primary escalation point for customer, system, and operational issues
Manage shift scheduling, coverage, and workload balancing
Drive root cause analysis and corrective actions for service delays or failures
Ensure consistent execution of processes, compliance, and quality standards
Communicate effectively with day-shift leadership to ensure smooth handoffs and alignment
Support continuous improvement initiatives and performance reporting
Interface with customers (internal and external) to understand customer needs and issues and ensure that the customers receive satisfactory standards of services
Delegate effectively to develop personnel and effectively balance the workload
Address employee issues/concerns and motivate the workforce to achieve department goals
Qualification
Required
Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
Experience with MRP/ ERP systems (SAP preferred)
Prior experience managing direct reports
Preferred
Experience supporting 24/7 or off-shift operations preferred
Familiarity with order processing, case management, or aftermarket support environments (Salesforce, SAP, or similar systems preferred)
Clear, concise, and effective communicator, with the ability to translate complex or time-sensitive issues into actionable direction during off-shift operations
Demonstrated experience working with and influencing all levels of management, including providing effective handoffs and escalation summaries to day-shift leadership
Proven track record in team leadership roles, with the ability to coach, motivate, and hold teams accountable in a fast-paced operational environment
Highly self-directed, quick learner, and results-driven, with the ability to operate independently and make sound decisions with limited on-site support
Experience in a working manager or player-coach role, balancing direct operational execution with people leadership responsibilities
Strong problem-solving and critical-thinking skills, particularly in identifying root causes and implementing corrective actions during live operations
Comfort operating in ambiguity and managing real-time priorities, including customer escalations and workload balancing
Benefits
Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.
And more!
Company
Collins Aerospace
Collins Aerospace is an RTX business.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-21Acquired
Leadership Team
Brad Haselhorst
Vice President and General Manager, Interior Products
Greg Gernhardt
VP Boeing Programs
Recent News
2025-04-10
2025-04-09
Company data provided by crunchbase