Paul Davis Restoration of Cleveland Metro and Akron · 21 hours ago
Emergency Recovery Coordinator
Chagrin Falls, OH
Full-time
Onsite
Entry, Mid Level
$75K/yr - $100K/yr
2+ years expPaul Davis Restoration of Cleveland Metro and Akron is dedicated to helping individuals recover from disasters. The Emergency Recovery Coordinator is responsible for being the first responder to emergencies, assessing damage, and guiding clients through the restoration process with compassion and clarity.
Construction
Responsibilities
Be the first responder from our team after fires, floods, and disasters
Quickly assess damage and the client’s needs, offering support and direction
Build strong emotional and practical trust with clients
Help people begin the restoration process with clarity, urgency, and care
Be available during off-hours—because disasters don’t follow a 9–5 schedule
Responsible for educating the customer on products or services and effectively articulate the use and need
Monitors interprets and responds to lead sources
Establish and maintain positive relationships in the local community
Volunteer non-operational time to related community events
On-call 24/7 to include weekends and holidays as scheduled
Achieve and remain current in required certifications
Provide emergency recovery kits and services to the impacted property owner
Support the office and company in their organizational mission, vision, and values
Qualification
Required
Ability to clearly deliver truth and give certainty when property owners need it most
Proficient with a variety of current technology
Career emphasis on learning and continuing education
Sound planning and organizational skills
Excellent communication and presentation skills
Valid Driver's license and satisfactory driving record required
Relevant experience
Must be able to prioritize and manage time
Thrives under high-stress situations
Enjoys working hard in a fast-paced, dynamic environment
Servants heart to take care of others
High School Diploma or GED required
Experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance
2 + years experience in an outside sales role
Preferred
Self-motivated to get results
Loves working people in need of assistance
Is organized, but flexible
Excellent communication skills
Benefits
Company clothing
Company cell phone/cell phone allowance
Opportunity for advancement
401(k)
401(k) matching
Dental insurance
Health insurance
Parental leave
Training & development
Paid time off
Company
Paul Davis Restoration of Cleveland Metro and Akron
For over 30 years Paul Davis has helped the businesses and families in Cuyahoga, Lake, Geauga, and Ashtabula counties when they experience fire, water, wind, and mold damages.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase