VNS Health · 8 hours ago
Project Manager, Quality Improvement
New York, NY
Full-time
Onsite
Mid, Senior Level
$93K/yr - $117K/yr
5+ years expVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. They are seeking a Project Manager to establish and implement efficient project plans for performance improvement initiatives, collaborating with leadership to enhance consumer experience and ensure project success.
CharityHealth CareHome Health CareNon Profit
Responsibilities
Provides project management oversight and monitoring, data collection, and analytical support as needed for projects led by Director of Quality Management and Education. Develops and applies practical, innovative ideas and approaches
Defines core processes and maps for current initiatives and assists with improvement design. Provides facilitation support at meetings as needed. Develops trusting relationships with leadership team across programs and regions
Collaborates with the VNS Health Consumer Experience department, as well as Quality Management and VNS Health Plans leadership, to develop a comprehensive consumer engagement strategy designed to improve consumer interactions. Ensures leadership buy-in of departmental strategies to improve consumer experience
Collaborates with interdisciplinary and interdepartmental work groups to identify consumer pain points, design and implement workflows, policies and procedures, and ensure training for all product lines, as needed in support of performance improvement projects
Collects and analyzes data required for performance improvement initiatives and compliance monitoring. Summarizes, creates, and distributes reports as needed
Assists in the development, or creates evidence based educational presentations for internal stakeholders, members and providers
Serves as an effective change agent in the consensus building for adoption of performance improvement initiatives
Coordinates activities in defining the scope of projects, establishes documented project plans, and ensures forward momentum of projects toward stated goals. Tracks and monitors project work plans, including objectives, tasks and time frames to ensure deliverables are completed timely. Identifies and responds to changing project circumstances and communicates issues to project leadership. Initiates and leads project evaluation process at project close
Writes reports, presentations, and coordinates other communications between stakeholders as needed
Creates informational material on project status and/or outcomes for review by senior management
Gathers and analyzes identified consumer satisfaction performance metrics and evaluates processes and workflows; performs root cause analysis, identifies and recommends improvement opportunities to ensure consumer satisfaction, and manages implementation of changes, as appropriate
Collaborates with key departments to develop VNS Health Plans consumer experience dashboard. Validates and monitors results. Prepares summary reports for VNS Health Plans leadership regarding consumer satisfaction trends and complex and/or escalated inquiries
Ensures member satisfaction metrics across all VNS Health Plans lines of business are met or exceeded
Recommends changes or modifications for member satisfaction domain of quality programs to ensure a focus on member experience; implements changes, as needed
Develops policies, procedures and workflows to ensure a consistent consumer experience
Participates in special projects and performs other duties as assigned
Qualification
Required
Bachelor's Degree in Nursing or the equivalent work experience required
Minimum of five years progressive experience in performance improvement in home care or other health care related area required
Prior experience with databases and data management required
Proficient with personal computers, including Windows, Excel, Word, and PowerPoint required
Knowledge of Project Management Applications, Access, and other related databases required
Prior experience working in team groups and with team projects required
Preferred
Certified Professional in Healthcare Quality (CPHQ) preferred
Master's Degree in health care, business administration, public health, or a related field preferred
Minimum one year managerial experience preferred
Ability to perform statistical/quantitative analyses using available software programs preferred
Benefits
Referral bonus opportunities
Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
Company
VNS Health
VNS Health provides home care, hospice care, and behavioral health services.
10001+ employees
H1B Sponsorship
VNS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (9)
2022 (8)
2021 (4)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dan Savitt
President and CEO
Aman Y. Shah
Vice President, New Ventures & Strategic Partnerships
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