Akkodis · 23 hours ago
MS Customer Engineer
Vance, AL, US
Full-time
Onsite
Entry, Mid Level
$30/hr - $35/hr
2+ years expAkkodis is seeking an MS Customer Engineer for a contract with a client in Vance, AL. The role involves providing on-site technical support services, performing daily desktop support tasks, and ensuring high-quality customer service to stakeholders.
Information Technology & Services
Responsibilities
Deliver on‑site technical support services aligned with business goals, ensuring all work meets internal and customer procedures
Perform daily desktop support tasks, including troubleshooting hardware, software, and user issues in a structured and organized manner
Document all technical work accurately, manage ticket escalations, and ensure timely resolution to meet customer expectations
Provide high‑quality customer service to internal and external stakeholders, maintaining professionalism and strong communication
Adapt quickly to changing environments while following established processes, safety practices, and compliance requirements
Support various technical environments, including help desk functions, AV/conference room systems, printers, and mobility devices as needed
Qualification
Required
High school diploma or associate degree in Information Technology, Computer Science, or a related field (bachelor's preferred)
2–4 years of experience in IT desktop support or technical customer service roles
Strong ability to follow established IT procedures while delivering organized, high‑quality technical support
Proficiency with information systems, troubleshooting tools, and common IT technologies used in desktop support environments
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase