Glide · 2 days ago
SUD Peer Support Specialist
San Francisco, CA, US
Full-time
Onsite
Entry, Mid Level
2+ years expGLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices and transforming lives. The SUD Peer Support Specialist will utilize their lived experience of recovery to engage, support, and empower individuals with mental illness and/or substance use disorders, focusing on service connection and recovery coaching.
Computer Software
Responsibilities
Provide peer support services and manage a caseload of clients from The Shop within a trauma-informed, client-centered, and equitable framework to help participants achieve their wellness goals; complete initial intake screenings, service plans, and progress notes for all assigned participants
Conduct and complete participant client documentation, entering information into database systems (ONE System and Salesforce) within two (2) business days
Identify participants' strengths and barriers to assist in reducing challenges and connect them to internal GLIDE resources (e.g., MOUD navigation, Health Access, meals, housing) and external community services
Co-facilitate 2 groups or workshops per day alongside the Behavioral Health Counselor and Barber Health Advocates. Groups will be inclusive, reflective of client needs, and focus on health education, recovery support, and skill-building pertinent to the target population (e.g., harm reduction, overdose prevention, wellness). Ensure proof of engagement and assist with quarterly satisfaction surveys
Cultivate and maintain supportive, peer-based relationships to provide continuous recovery support; assist participants with life skills, leveraging resources, and establishing healthy boundaries
Continuously assess participants’ barriers to support stabilization and provide interventions and service navigation; document all services in Salesforce and ONE System within two (2) business days
Proactively engage in service integration within The Shop, assisting the multidisciplinary team with client triage, warm hand-offs from barbers, information and referral, crisis intervention, and conflict resolution support
Participate in The Shop’s mobile outreach events, providing pop-up behavioral health support and engagement in community settings across the City
Adhere to professional boundaries, ethics, and all laws regarding HIPAA, confidentiality, and contractual agreements
Meet professional obligations through efficient work habits, collaboration, meeting deadlines, and active participation in staff meetings, supervision, case conferences, and trainings
In collaboration with your direct Supervisor, complete a minimum of 20 assigned hours of professional or skill development each year; First Aid/CPR is required, but not included in the minimum hours required
Qualification
Required
Lived experience with substance use recovery and/or mental health challenges is required
Minimum of two (2) years of experience in peer support, case management, or outreach with high-risk, socially and/or economically marginalized populations; or a bachelor's degree in social work/psychology or other related field one (1) year of experience working with socially and/or economically excluded populations
Must have strong verbal and written skills; must be able to draft detailed service plans, progress notes, and other required documentation
Must have group facilitation skills and the ability to perform low-threshold, harm reduction-based support services
Strong knowledge of SF resources, services, and benefits programs that support substance use treatment and recovery
Knowledge of principles of trauma-informed care, healing-centered care, harm reduction, and motivational interviewing
Ability to work independently and collaboratively, prioritize work, and meet specific timelines
Strong attention to detail, particularly regarding client documentation
Excellent interpersonal and conflict resolution skills. Ability to establish and maintain effective, trusting relationships and to de-escalate conflict
Ability to demonstrate proficiency with basic computer programs including Microsoft Word, Outlook, and Excel
Preferred
Peer Support Specialist, Registered substance use disorder counselor or BBS registered AMFT or ASW
Experience entering and accessing information from databases; Salesforce and ONE System experience preferred
Direct experience working within Black/African American communities is highly desired
Company
Glide
Glide revolutionizes event access with cutting-edge AI and facial recognition, ensuring frictionless, secure, and instant check-ins.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase