Principal ServiceNow Developer - CSM jobs in United States
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Alldus · 8 hours ago

Principal ServiceNow Developer - CSM

positionUnited States
timeContract
remoteRemote
seniorityLead/Staff

Alldus is seeking a Principal-level ServiceNow Developer to lead a Customer Service Management (CSM) implementation for a major Telecoms organisation. This role involves acting as the technical authority, defining best practices, and ensuring the platform's scalability and performance.

Artificial Intelligence (AI)Recruiting
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Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Lead the design and development of ServiceNow Customer Service Management (CSM) solutions
Act as the senior technical SME across the ServiceNow platform
Drive solution architecture, integrations, and complex workflows
Collaborate with business stakeholders to translate requirements into robust technical designs
Provide technical leadership, mentoring, and code reviews for other developers
Ensure adherence to ServiceNow best practices, performance, and security standards
Support multi-phase rollout and ongoing optimisation of the platform

Qualification

ServiceNow CSM implementationServiceNow scriptingIntegrations (REST/SOAP)ServiceNow data modelTelecoms experienceCode reviewsPerformance optimisationServiceNow certificationsTechnical leadershipMentoring

Required

Extensive hands-on experience as a Senior / Principal ServiceNow Developer
Proven expertise in delivering CSM implementations in large enterprise environments
Strong knowledge of ServiceNow scripting (JavaScript, Glide APIs, UI Policies, Business Rules)
Experience with integrations (REST/SOAP, MID Server, telecom-related systems a plus)
Strong understanding of ServiceNow data model, security, and performance optimisation
Ability to operate at both strategic and hands-on technical levels

Preferred

Experience working within Telecoms or other high-volume customer service environments
Experienced working with TSM, TNI, TSOM, OMT or FSM
ServiceNow certifications (CSM, CAD, CSA, CIS)
Experience working on long-term transformation programmes

Company

Alldus

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Alldus is a specialist staffing company with one single purpose: To connect the best people in Artificial Intelligence & Digital Transformation.
dateFounded in 2018
location
Dublin, Dublin, IRL
people-size11-50 employees
web-link
https://alldus.com/

Funding

Current Stage
Early Stage

Leadership Team

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Steven Quinn
Chairman
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Company data provided by crunchbase