AMR Consultoria Informática · 23 hours ago
Manager Operations
Milton, FL
Full-time
Onsite
Mid, Senior Level
3+ years expAMR is part of Global Medical Response, delivering compassionate medical care primarily in emergency and patient relocation services. The Operations Manager will oversee daily operations, ensuring compliance with goals and managing financial decisions while leading the local team to achieve high service levels and operational excellence.
Big DataCloud ComputingConsultingInformation TechnologyNetwork SecurityVirtualization
Responsibilities
Demonstrate that internal customers are as valuable as external customers; project appreciation and respect for all team members
Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands
Ensure optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service
Negotiate contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies
Keep current on industry trends that have potential impact on the division
Plan, control and monitor operating budgets for assigned areas of responsibilities
Participate in marketing activities and business development to increase revenues and decrease costs
Prepare and analyze financial and other data reports. Make modifications to operations to contain costs
Direct and integrate clinical management
Design, implement and maintain processes to maximize quality of operations
Ensure compliance with GMR policies and procedures
Ensure continuous quality improvement through clinical management, communications center, and protocol interaction
Establish a program for disaster planning and take control of situations as needed during times of disaster
Interact with other emergency relief providers: public and private
Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employees
Manage the recruitment, retention, development, and formal recognition of employees
Provide direction, clarity of expectations and coaching to supervision
Manage employee performance by setting and communicating standards, measuring results and providing feedback
Act as a resource to employees in resolving problems and increasing effectiveness
Participate in the resolution of labor disputes and ensure effective relationships with union representatives
Ensure consistent and fair treatment of employees
Role model appropriate behavior with regard to GMR Vision and Guiding Principles
Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations
Modify jobs or roles of supervisor and field employees to increase job satisfaction and employee development
Actively develop, train and promote the use of work teams for process improvement
Ensure effective, timely and cost-efficient contract administration
Volunteer in community activities to increase the image of the division and GMR
Share information with others in the region, other GMR operating companies, and Corporate, to increase the use of best practices
Monitor and make appropriate modifications in processes to manage success measures
Implement changes to integrate operational initiatives associated with organizational strategy
Establish plans and implement specific actions to assist in the quick, effective integration of new companies into the GMR family
Ensure effective risk management (e.g., workers’ compensation, safety) through proactive education and training programs
Manage inventory (including the fleet of vehicles) in a cost-effective manner
Administer the capital budget to ensure effective use of available resources
Moderate travel to assigned areas of responsibility
Adhere to all company policies and procedures
Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems
Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures
Perform other duties as assigned
Qualification
Required
Minimum of Three (3) years experience general management experience
Minimum of Two (2) years experience in EMS
Bachelor's degree in Business, Healthcare or other appropriate field of study is preferred
Effective oral, written, and interpersonal communications
Effective internal and external customer service experience
Current State EMT/Paramedic License
BLS and ACLS Certification (AHA only)
Company
AMR Consultoria Informática
Conhecida por seu perfil consultivo, cada vez mais necessário no mercado, a AMR é reconhecida como uma das mais bem-conceituadas consultorias de TI.
11-50 employees
H1B Sponsorship
AMR Consultoria Informática has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (2)
Funding
Current Stage
Early StageCompany data provided by crunchbase