Hopewell Infotech Pvt. Ltd · 14 hours ago
Oracle Financials Cloud Functional Lead
4770, Baseline Rd., Boulder, CO, 80303, US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expHopewell Infotech Pvt. Ltd is a leading provider of data management and cloud services, and they are seeking an Oracle Financials Cloud Functional Lead. The role involves providing customer service support, resolving functional issues, and working on implementation and support of Oracle Cloud Financial Applications.
Information Technology & Services
Responsibilities
Providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests
Providing Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer
Responsible for business requirements, gap analysis, functional workshops, design documents, set up documentation, configuration, business test scenarios and more important work with technical team on CEMI/RICE objects
After post go-live provide customer production support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases
Work directly with Customers for advising on complex use of Oracle products and resolving highly complex and mission-critical issues
Serve as Situation Manager on highly sensitive issues
Formal mentoring for promoting the technical and professional development of others
Creation/review of Knowledge Articles
Qualification
Required
8+ years of experience in Oracle Finance/ERP Cloud implementation & support
Worked in 5 or more Oracle Finance Cloud implementation or support projects as a Functional consultant with at least 3 full implementation cycles as a Functional lead or SME at least 3 modules as a SME
Implementation/Support experience on Cloud Financial Modules like GL, AP, AR, FA, PA, CST, FAH
Candidate must have hands on experience minimum in any of the following 5 modules - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, FAH
Should have Strong Financials business processes knowledge and concepts
Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud Financials
Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows
Strong problem-solving skills
Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers
Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities
Strong team player so you leverage each other's strengths. You will be engaged in collaboration with peers within/across the teams often
Company
Hopewell Infotech Pvt. Ltd
Hopewell Infotech is a leading provider of customized business solutions tailored to meet the unique requirements of organizations across various industries.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase